PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Labor this class is accountable for performing as a specialist in the coordination of complex programs, agency operations and providing expertise in problem resolution.
Works under the limited supervision of a Labor Department Operational Support Program Manager or other employee of higher grade.
May lead or provide supervision over lower level employees as assigned.
EXAMPLES OF DUTIES
Coordinates efforts to initiate agency wide programs or services designed to better meet needs of agency and its customers; leads special teams assembled to eliminate or resolve complex problems; supervises design of significant changes in operating systems and oversees installation of procedures in conformance with agency policy; acts as a consultant to agency administrators regarding formation and application of policy to agency programs and goals and improvement of administrative and operating procedures; acts as an ombudsman for concerns from within and outside agency including implementation of data feedback systems which result in continuous improvement; may assess staff skill development needs and assist with development of innovative training programs; may provide coordination of agency wide unemployment compensation, job service or experience and training programs; may serve as staff to statewide commissions or an advisor to community based organizations; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of modern office methods and procedures; knowledge of techniques of statistical analysis; knowledge of data processing systems and their capabilities; considerable interpersonal skills; considerable oral and written communication skills; problem solving skills; ability to analyze and interpret laws, policies and regulations; ability to analyze organizational problems, conduct studies and determine effective solutions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in coordinating complex programs, agency operations and/or acting in a consultative capacity in problem resolution.
Note: For State Employees this is interpreted at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist, Labor Department Resource Associate or Labor Department Programs and Services Coordinator.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in business administration or public administration or a closely related area may be substituted for one (1) additional year of the General Experience.
Labor Department employees hired on and after April 19, 2002 or who are appointed to P-2 bargaining unit titles on or after that date are eligible for the following class code and compensation level when appointed, promoted or transferred to this class title.
5247 LABOR DEPARTMENT OPERATIONS COORDINATOR (SH 25).
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the class of Labor Department Operations Coordinator (5247)/(RC) (0700) in Salary Group SH 25/28 approved effective April 19, 2002. (2009 SCOPE Review)