PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Labor this class is accountable for performing the most complex tasks in providing consultative services to Connecticut employers on the development, implementation and monitoring of apprenticeship and job training programs as well as on other services available to employers and/or businesses through the Department of Labor and its partner agencies.
GUIDELINES FOR JOB CLASS USE
This is the advanced working level specializing in the provision of services to employers. Incumbents in this class are responsible for the full range of business services functions including brokering of the programs, services and resources available to employers with independent responsibility for all aspects of complex apprenticeship and job training programs.
Receives limited direction from a Labor Department Programs and Services Coordinator or other employee of higher grade.
May lead lower level employees.
EXAMPLES OF DUTIES
Confers with and provides consultative services to employers, unions, veterans organizations, educational institutions, governmental agencies and public and private groups in promotion and development of training programs in apprenticeship, on-the-job training, skill improvement, technical and other types of specialized training programs; provides such groups with assistance in developing standards for training programs, evaluating training requirements in labor market area and identifying and addressing training needs through currently available resources or development of innovative training methods; negotiates formal contracts for workplace based and other training programs following detailed analysis of complex data and factors involved; provides advice, direction and assistance to apprenticeship and training sponsors and participants with regard to program needs and operational problems; monitors ongoing apprenticeship and other training programs ensuring proper contractual budgeting and invoicing, enforcing applicable labor laws and regulations and imposing contractual modifications where warranted; meets with employers to market agency services and programs and provides information in such areas as labor market information, special placement programs, unemployment insurance claims and taxes, workforce reduction and labor laws; coordinates labor exchange function, helping employers with recruitment by assisting with job orders, arranging special recruitments, promoting and educating them in use of the Talent Bank and Internet; acts as a neutral broker, referring employers to other educational institutions, agencies or organizations that can assist with specific concerns; designs, develops and conducts presentations for employers, community based organizations, educational institutions, governmental agencies and private groups; participates in seminars, fairs and meetings as a presenter or agency liaison; may write and disseminate newsletters to employers; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of methods, procedures, current trends and practices used in skill improvement, on-the-job training and apprenticeship training programs; considerable knowledge of labor market conditions; considerable knowledge of labor practices and labor relations; considerable knowledge of relevant state and federal statutes; knowledge of Job Service, Unemployment Insurance and Employment and Training programs, policies and procedures; knowledge of employer related programs and services provided by other agencies and organizations; considerable presentational and negotiation skills; interpersonal skills; oral and written communication skills; analytical ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in providing consultative services in the development, implementation and monitoring of apprenticeship and job training programs.
Note: For State employees, this is interpreted at the level of a Labor Department Associate Community Services Representative performing basic employer services.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
Incumbents in this class may be required to travel.
Labor Department employees hired on and after April 19, 2002 or who are appointed to P-2 bargaining unit titles on or after that date are eligible for the following class code and compensation level when appointed, promoted or transferred to this class title.
5244 LABOR DEPARTMENT BUSINESS SERVICES SPECIALIST (SH 20).
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for class of Labor Department Business Services Specialist (5244)/(RC) (8253) in Salary Group SH 20/23 approved effective April 19, 2002. (2009 SCOPE Review)