PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Labor this class is accountable for directing, administering and integrating the programs and operations for individual or multiple Central and Field Units.
GUIDELINES FOR JOB CLASS USE
Primary function is for directing and integrating Unemployment Insurance (UI) with American Job Centers (AJC) and Employment Services (ES).
Receives executive direction from the Commissioner, Deputy Commissioner or other administrative official of higher grade.
Directs staff as assigned.
EXAMPLES OF DUTIES
Provides leadership and direction for incorporating program objectives within combined organizations of UI, AJC and ES ensuring that production standards/goals are met; develops long and short range plans and strategies to support the agency functions related to UI, AJC and ES; represents the agency in dealing with Regional and Local Boards; streamlines business practices to run the operation effectively and efficiently without compromising goals and objectives; ensures that relevant laws and regulations are being applied appropriately; proposes new or revised agency policies and procedures; coordinates with agency division heads and cost center managers on requests for information from national, state, or municipal entities; revamps customer services delivery thru the AJC. Assumes a central role in development and promulgation of department policies, procedures and goals; coordinates policy application to ensure consistency throughout assigned area; participates in strategic and operational planning initiatives and resource allocation including determining appropriate staffing levels; designs and implements performance review standards for staff; identifies problems or deficiencies in operations of assigned area and oversees implementation of solutions; administers budget, directing assignment of staff and resources as appropriate; prepares comprehensive reports on assigned operations; promotes implementation of a high quality, customer needs driven approach to service delivery and program operation; facilitates and coordinates training initiatives for assigned staff; works in concert with Labor Department officials, state and federal agencies, local government, community organizations and employers to facilitate development and implementation of joint program and service initiatives; assists in marketing of agency services such as representing department as a public speaker; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to apply management principles and techniques including total quality management; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations including employment and unemployment compensation laws and court decisions in precedent cases; considerable knowledge of employment problems and practices, employment and training programs and labor market trends and conditions; considerable knowledge of Job Center operations and agency programs, policies and procedures regarding unemployment compensation, employment and training and job placement; knowledge of and ability to use relevant management information systems; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable motivational skills; considerable analytical ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eleven (11) years of experience in job service, unemployment compensation or employment and training functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in an administrative capacity.
Note: For State Employees administrative capacity is interpreted at the level of Labor Department Unit Director.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master’s degree in business administration, public administration or other closely related area may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
(1)-Officials And Administrators
This replaces the existing title of and specification for the class of Director of Operations in Salary Group MP 70 approved effective November 18, 2011. (Revised to add new class code due to consolidation of organizational units)