In the Department of Labor this class is accountable for directing, administering and integrating the programs and operations for individual or multiple Central and Field Units.
GUIDELINES FOR JOB CLASS USE
Incumbents in this class provide direction for Central or Field Units in Unemployment Insurance (UI) with American Job Centers (AJC) and Employment Services (ES) or a single unit with agency specific goals.
Receives executive direction from the Commissioner, Deputy Commissioner or other administrative official of higher grade.
Directs staff as assigned.
EXAMPLES OF DUTIES
Directs staff and operations in the administration and integration of programs and operations of statewide Central or Field units;
Provides leadership and direction for incorporating program objectives and/or goals;
Develops long and short range plans and strategies to support agency functions related to UI, AJC and ES;
Represents agency in dealing with Regional and Local Boards;
Streamlines business practices to run operation effectively and efficiently without compromising goals and objectives;
Ensures relevant laws and regulation applied appropriately;
Proposes new or revised agency policies and procedures;
Coordinates with agency division heads and cost center managers on requests for information from national, state or municipal entities;
Revamps customer services delivery through AJC.
Assumes a central role in development and promulgation of department policies, procedures and goals;
Coordinates policy application to ensure consistency throughout assigned area;
Participates in strategic and operational planning initiatives and resource allocation including determining appropriate staffing levels;
Designs and implements performance review standards for staff;
Identifies problems or deficiencies in operations of assigned area and oversees implementation of solutions;
Administers budget, directing assignment of staff and resources as appropriate;
Prepares comprehensive reports on assigned operations;
Promotes implementation of a high quality, customer needs driven approach to service delivery and program operation;
Facilitates and coordinates training initiatives for assigned staff;
Works in concert with Labor Department officials, state and federal agencies, local government, community organizations and employers to facilitate development and implementation of joint program and service initiatives;
Assists in marketing of agency services such as representing department as a public speaker;
Leads the recruitment and hiring of staff, including outreach, interview and selection;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of
and ability to apply management principles and practices including total quality management;
and ability to interpret and apply relevant state and federal laws, statutes and regulations including employment and unemployment compensation laws and court decisions in precedent cases;
employment problems and practices, employment and training programs and labor market trends and conditions;
Job Center operations and agency programs, policies and procedures regarding unemployment compensation, employment and training and job placement;
Knowledge of and ability to use relevant management information systems;
oral and written communication skills;
problem solving skills;
Considerable analytical ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eleven (11) years of experience in job service, unemployment compensation or employment and training functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in an administrative or supervisory capacity.
This capacity is interpreted as planning, supervising, organizing, directing and/or controlling resources of a major subdivision of an agency or organization.
For state employees this experience is interpreted at the level of a Labor Department Unit Director.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
A Master’s degree in business administration, public administration or a closely related area may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
(1)-Officials And Administrators
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of Director of Labor Operations in Salary Group MP 72 approved effective April 1, 2022. (Revised to modify references in Special Experience section) Final No. 22-112