State of Connecticut Executive Branch

In the Department of Social Services this class is accountable for providing complex functional and technical support to a unit engaged in support of the IMPACT, Eligibility Processing Enterprise Resource Planning (ERP) business functions.

Receives general direction from an employee of higher grade.

Provides functional/technical supervision to IMPACT project teams and other staff as assigned. May lead lower level employees as assigned; may lead project teams for assigned initiatives and may coordinate a small number of project staff.

• Oversees and validates systems operational procedures, schedule and results reporting;
• Assists in incident investigation, project planning and status updates;
• Participates in the Change Request process from initiation through implementation including approval from the Change Control Board (CCB);
• Participates in project Business System Design (BSD) session;
• Leads test team activities such as developing test plans, validating test results, tracking defects and implementing correction plans;
• Validates that the requirements traceability matrixes (RTM) are developed, maintained and completed;
• Performs application security management role;
• Monitors and escalates project IT concerns to DSS management;
• Assists IT developers by interpreting business requirements into technical requirements;
• Develops, reviews and monitors operational procedures;
• Participates in project Technical Detail Design (TDD) sessions to ensure they are completed, accurate and validated against the Business System Design;
• Assists in application help desk support for user systems;
• Works closely with IT, business partners, system integrators and other state agencies;
• Acts as project coordinator for small IT projects that do not have permanent project managers;
• Coordinates and disseminates communications to DSS and business partners concerning DSS application systems;
• Participates in the release management and CCB functions assuring that IT technical updates are planned, scheduled and implemented in a timely manner;
• Participates in the Information Technology Systems Project Management Office and project tracking groups;
• Perform related duties as required.

• Considerable knowledge of
  • IMPACT modules and how they are integrated;
  • and the ability to map business processes;
  •  programming logic, validation testing, script writing and other troubleshooting software;
  • and ability to interpret and apply relevant agency policies and procedures as well as state/federal laws, statutes and regulations;
• Knowledge of community organizations and social services agencies;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • analytical and problem solving skills;
  • presentation and training skills;
• Considerable ability to
  • plan, organize and coordinate complex business processes;
  • handle multiple projects;
  • gather and communicate technical information to the appropriate sources;
  • utilize Enterprise Resource Planning systems;
• Supervisory ability.

Nine (9) years of professional experience in a social services program, determination of client eligibility for public assistance or technical business support.

One (1) year of the General Experience must have been in a supervisory capacity in the provision of IMPACT Eligibility Processing Enterprise Resource Planning business functions. 

NOTE: For state employees this experience is interpreted at the level of a Social Services Supervising Analyst.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

ClassifiedCompetitive

(33)-Social Services

(12)-SOCIAL SERV (P-2)

(2)-Professional

SH 28

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

This replaces the existing specification for the class of Social Services Program Specialist in Salary Group SH 28 approved effective March 27, 2019. (Reviewed for content, revised to modernize format and add Acknowledgement section) Final No. 24-027