PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to fraud and recovery of public assistance.
Receives general direction from a Program Supervisor or other employee of higher grade.
Supervises Social Services Lead Investigators (Fraud and Resources), Social Services Investigators (Fraud and Resources) and other staff as assigned.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; monitors and coordinates performance of local cooperative agencies; implements personnel policies and procedures; prepares unit corrective action plans to comply with quality review procedures; participates in court proceedings when necessary; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of public assistance programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of property ownership and personal finances; considerable knowledge of court procedures, legal terminology and related legal instruments; knowledge of personnel policies; considerable problem solving skills; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to analyze financial and legal documents for cases supporting fraud; considerable ability to summarize and articulate findings; considerate ability to utilize computer software and systems; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of experience in performing investigations in the fraud and recovery of public assistance unit.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been as a working supervisor of staff conducting fraud and/or recovery investigations.
Note: For state employees, this is interpreted at the level of Social Services Lead Investigator (Fraud and Resources).
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Lead Investigator (Fraud and Resources) may be substituted for the General and Special Experience.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing title of and specification for the class of Social Services Investigations Supervisor (cc 5038) in Salary Group SH 23 approved effective July 31, 2009 (Revised to establish new class code, modify content and adjust Salary Group, based on P-2 Stipulated Agreement).