Department of Administrative Services

Social Services Investigations Supervisor - Child Support (5041SH)

$33.11-$42.14 Hourly / $2,648.70-$3,371.08 BiWeekly /
$69,131.07-$87,985.19 Yearly


PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.

SUPERVISION RECEIVED

Receives general direction from a Program Supervisor or other employee of higher grade.

SUPERVISION EXERCISED

Supervises Social Services Lead Investigators (Child Support), Social Services Investigator (Child Support) and other staff as assigned.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; monitors and coordinates performance of local cooperative agencies; implements personnel policies and procedures; prepares unit corrective action plans to comply with quality review procedures; participates in court proceedings when necessary; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of public assistance programs concerning children and the financial obligations related to these programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of economic, social and health problems affecting family security; considerable knowledge of property ownership, personal finances, paternity and child support issues; considerable knowledge of court procedures, legal terminology and related legal instruments; knowledge of personnel policies; considerable problem solving skills; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to understand and interpret financial and legal documents; considerable ability to negotiate settlements with legally liable party; ability to utilize computer software and systems; supervisory skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.

Note: For state employees, this is interpreted at the level of Social Services Lead Investigator-Child Support.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
  3. For state employees, one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 24

CANCELLATION CLAUSE

This replaces the existing title of and specification for the class of Social Services Investigations Supervisor (cc 5038) in Salary Group SH 23 approved effective July 31, 2009 (Revised to establish new class code, modify content and adjust Salary Group, based on P-2 Stipulated Agreement).

EFFECTIVE DATE

1/10/2014

CLASS: 5041SH; EST: 9/7/1956; REV: 1/10/2014;