State of Connecticut Executive Branch

Employment Security Intermittent Interviewer (5021SH)

$23.93-$30.53 Hourly / $1,913.99-$2,441.69 BiWeekly /
$49,955.00-$63,728.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Labor Department, Employment Security Division this class is accountable for interviewing claimants for Unemployment Compensation benefits and assisting in the determination of eligibility for benefits on an intermittent basis reflecting agency need.

SUPERVISION RECEIVED

Works under the general supervision of an employee of higher grade.

EXAMPLES OF DUTIES

FIELD OFFICE:
  • Takes and reviews claims for benefits under regular and special programs;
  • Authorizes payments or in questionable cases recommends investigation;
  • Conducts benefits rights interviews to explain claimants rights and responsibilities;
  • Re-interviews claimants periodically to determine continued eligibility;
  • Contacts employers to elicit information necessary for payment of claims;
  • Answers inquiries concerning Unemployment Compensation;
  • Performs related duties as required.
CENTRAL OFFICE UNIT:
  • Performs technical work related to specialized aspects of Unemployment Compensation Program;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • principles and practices of interviewing;
    • occupational problems and practices;
  • Skills
    • interpersonal skills;
    • oral communications skills;
    • in arithmetical computations;
  • Ability to interpret Unemployment Compensation laws and regulations.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Graduation from high school and two (2) years of employment in responsible clerical or public contact work, human resources development or community action programs.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of two (2) years.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Non-Competitive

OCCUPATIONAL GROUP

(10)-Employment Security

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(5)-Para-Professional

SALARY INFORMATION

SH 14

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Employment Security Intermittent Interviewer in Salary Group SH 14 approved effective June 04, 2010. (Revised to modify Substitution Allowed, modernize format and add Acknowledgement section) Final No. 23-146

EFFECTIVE DATE

06/23/2023
CLASS: 5021SH; EST: 1/20/1938; REV: 6/29/2023;