In the Labor Department, Employment Security Division this class is accountable for interviewing claimants for Unemployment Compensation benefits and assisting in the determination of eligibility for benefits on an intermittent basis reflecting agency need.
Works under the general supervision of an employee of higher grade.
EXAMPLES OF DUTIES
FIELD OFFICE: Takes and reviews claims for benefits under regular and special programs; authorizes payments or in questionable cases recommends investigation; conducts benefits rights interviews to explain claimants rights and responsibilities; re-interviews claimants periodically to determine continued eligibility; contacts employers to elicit information necessary for payment of claims; answers inquiries concerning Unemployment Compensation; performs related duties as required. CENTRAL OFFICE UNIT: Performs technical work related to specialized aspects of Unemployment Compensation Program; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of principles and techniques of interviewing; interpersonal skills; oral communications skills; skill in arithmetical computations; ability to interpret Unemployment Compensation laws and regulations; familiarity with occupational problems and practices.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Graduation from high school and two (2) years of employment in responsible clerical or public contact work, human resources development or community action programs.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the same class in the same Salary Group SH 14 approved effective July 31, 2009. (Revised to properly designate EEO code)