State of Connecticut Executive Branch

• Provides support to users within assigned module(s);
• Provides customer support through ticket system or other communication;
• Troubleshoots and resolves routine problems and system issues;
• Assists in diagnosis and resolution of common application problems;
• Assists with business process mapping and business requirement gathering;
• Collaborates with information technology staff concerning technical programming requirements;
• Assists with implementation of system upgrades and modifications and loads data into test environment;
• Tests and performs troubleshooting analysis;
• Participates in data clean-up and conversion activities;
• Conveys technical information to agency user and promotes understanding of relevant issues;
• Develops or assists in development of reports specific to assigned modules utilizing ERP system;
• Tests and troubleshoots data produced from reports ensuring integrity of data and results;
• Assists with identification, development and execution of training related to ERP system and assigned modules;
• Participates in module team meetings;
• May develop functional procedures and documentation;
• May make presentations;
• Performs related duties as required.

• Knowledge of
  • and ability to map business processes;
  • and ability to utilize programming logic, validation testing, script writing, SQL and other troubleshooting software;
  • Peoplesoft and/or an ERP (system) modules;
  • principles and practices of public administration, governmental budget management and accounting including project costing;
  • the integration of modules;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
  • analytical and problem solving skills;
• Ability to
  • prepare and analyze financial documents and reports;
  • utilize Enterprise Resource Planning systems;
  • understand how the application does or does not support the State’s business process;
  • train and make presentations;
  • gather technical information and effectively communicate to the appropriate source.

• College training in business administration, accounting, finance, public administration or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in public administration, business administration or accounting may be substituted for one (1) year of the General Experience.
• For state employees one (1) year as an Accountant, Contract Analyst or Fiscal Administrative Officer involving work with the Core-CT financial Enterprise Resource Planning system may be substituted for the General Experience.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.