In the Department of Social Services this class is accountable for directing the Quality Assurance program designed to monitor the delivery of public assistance benefits and payments.
Recieves administrative direction from the Social Services Director of Quality Assurance or other administrative official of higher grade.
Directs professional and clerical staff in the Quality Assurance unit.
EXAMPLES OF DUTIES
Directs staff and operations of Quality Assurance unit; coordinates, plans, and manages unit activities; formulates program goals and objectives; develops or assist in development of related policy; interprets and administers pertient laws; evaluates staff; prepares or assists in preparation of unit budget; maintain contacts with individuals both within and outside of unit who might impact on program activities; prepares reports for unit and for federal government regarding quality assurance findings and compliance with regulations; preforms related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to apply mmangement principals and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of departmental policies and procedures regarding eligibility and related programs; considerable knowledge of quality assurance research techniques; considerable interpersonal skills; considerable oral and written communication skills.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of professional experience in the monitoring of social services programs.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of experience in a supervisory capacity in a public assistance quality assurance program. Note For State Employees this is interpreted at the level of a Quality Control Supervisor.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. 2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
(1)-Officials And Administrators
This cancels the class specification for the class of Manager of Quality Assurance in Salary Group MP 63 approved effective November 6, 2009.