State of Connecticut Executive Branch

Manager of Quality Assurance (4809MP)

$44.35-$60.46 Hourly / $3,547.59-$4,836.67 BiWeekly /
$92,592.00-$126,237.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for directing the Quality Assurance program designed to monitor the delivery of public assistance benefits and payments.

SUPERVISION RECEIVED

Receives administrative direction from the Social Services Director of Quality Assurance or other administrative official of higher grade.

SUPERVISION EXERCISED

Directs staff of unit.

EXAMPLES OF DUTIES

  • Directs staff and operations of Quality Assurance unit;
  • Coordinates, plans, and manages unit activities;
  • Formulates program goals and objectives;
  • Develops or assist in development of related policy;
  • Interprets and administers pertinent laws;
  • Evaluates staff;
  • Prepares or assists in preparation of unit budget;
  • Maintain contacts with individuals both within and outside of unit who might impact program activities;
  • Prepares reports for unit and for federal government regarding quality assurance findings and compliance with regulations;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices;
    • relevant state and federal laws, statutes and regulations;
    • departmental policies and procedures regarding eligibility and related programs;
    • quality assurance research techniques;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of professional experience in the monitoring of social services programs.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of experience in a supervisory capacity in a public assistance quality assurance program.

NOTE: For state employees this experience is interpreted at the level of a Quality Control Supervisor.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(01)-Accounting/Auditing

BARGAINING UNIT

(02)-MANAGERIAL

EEO

(1)-Officials And Administrators

SALARY INFORMATION

MP 63

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Manager of Quality Assurance in Salary Group MP 63 approved effective December 12, 2022. (Revised to add Acknowledgement section and modify content) Final No. 23-001

EFFECTIVE DATE

01/03/2023
CLASS: 4809MP; EST: 11/6/2009; REV: 3/7/2023;