In the Department of Social Services this class is accountable for supervising a quality control program designed to monitor the delivery of public assistance.
Receives general direction from an employee of higher grade.
Supervises Quality Control Reviewers and other staff as assigned.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; developes or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; synthesizes, analyzes and documents quality control data for inclusion in state and federal reports; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of principles and techniques of time and case management; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to synthesize and analyze data; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Nine (9) years of technical experience in the determination and adjudication of eligibility for public assistance programs.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in technical work in a quality control program at the level of Quality Control Reviewer.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. 2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the same class in the same Salary Group SH 25 approved effective July 3, 1993. (2009 SCOPE Review)