State of Connecticut Executive Branch

Quality Control Supervisor (4792SH)

$38.71-$49.17 Hourly / $3,096.71-$3,932.84 BiWeekly /
$80,824.00-$102,647.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a quality control program designed to monitor the delivery of public assistance.

SUPERVISION RECEIVED

Receives general direction from an employee of higher grade.

SUPERVISION EXERCISED

Supervises Quality Control Reviewers and other staff as assigned.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews the work of staff; 
  • Provides staff training and assistance; conducts performance evaluations; 
  • Determines priorities and plans unit work; establishes and maintains unit procedures; 
  • Develops or makes recommendations on development of policies and standards; 
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
  • Prepares reports and correspondence; 
  • Synthesizes, analyzes and documents quality control data for inclusion in state and federal reports; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant agency policies and procedures; 
    • relevant state and federal laws, statutes and regulations; 
    • principles and practices of time and case management;
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Considerable ability to synthesize and analyze data; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of technical experience in the determination and adjudication of eligibility for public assistance programs.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in technical work in a quality control program at the level of Quality Control Reviewer.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 25

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Quality Control Supervisor in Salary Group SH 25 approved effective July 31, 2009. (Revised to modernize format and add Acknowledgement section) Final No. 23-143

EFFECTIVE DATE

06/15/2023
CLASS: 4792SH; EST: 7/26/1958; REV: 6/16/2023;