PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services, within a designated regional operation or the central processing operation this class is accountable for managing a broad based service delivery system, consisting of numerous departmental social services programs available to communities and individuals.
Receives executive direction from a Social Services Chief of Field Operations, Deputy Commissioner or other administrative official of higher grade.
Manages a staff of supervisory, professional and support personnel in the performance of assigned program functions.
EXAMPLES OF DUTIES
Manages a broad based service delivery system; provides administrative coordination among multiple program benefits and services; coordinates, plans and manages activity within assigned area so as to accomplish agency mission and goals; formulates program goals and objectives; develops and implements social service programs and/or policies and operational procedures; participates in program design; assists in the development and/or administration of a regional budget or statewide program budget; interprets and administers pertinent laws and regulations; identifies staff development needs and determines appropriate development plans; identifies staffing needs; evaluates staff; coordinates compilation, evaluation and analysis of program data; monitors, analyzes and evaluates programs, policies and grantee performance to determine effectiveness and quality of service; advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position; maintains contact with individuals both within and outside region who might impact on program activities; participates on external and internal committees and task forces; administers provisions of collective bargaining agreements and works to resolve labor issues; handles sensitive or high profile client issues; investigates client complaints brought forth by legislators and advocates and determines appropriate resolution; may engage in public speaking activities; provides support to facility management activities; performs related duties as required.
FIELD OPERATIONS: Manages staff and operations within a field office having responsibility for client service delivery; ensures provision of social services through the administration of grants and contracts.
CENTRAL PROCESSING OPERATIONS: Manages staff and operations having responsibility for statewide client service delivery.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of social services programs and social services administration; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of and ability to apply management principles and techniques; knowledge of community organizations and social services agencies; knowledge of grants administration; knowledge of personnel policies and applicable collective bargaining agreements; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret complex written material (including legal narratives, laws and program regulations) and assess impact on programmatic goals.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Nine (9) years of professional experience in the delivery and/or planning of social services programs and/or policies.
Note: Social services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or elderly. Some examples of social services programs are temporary financial assistance programs, healthcare assistance programs (e.g., Medicaid, Medicare, Husky), housing and energy assistance programs, nutritional assistance programs (e.g., SNAP), child or adult care assistance programs, social security income (SSI) and child support.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.
Note: For State employees the Special Experience is interpreted at the following level: Eligibility Services Supervisor, Social Services Investigations Supervisor, Social Work Supervisor, Quality Control Supervisor, Social Services Program Assistance Specialist, Public Assistance Consultant, Lead Planning Analyst, or Fair Hearings Officer.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
2. A Master’s degree in a related field may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
This replaces the existing specification for the class of Social Services Operations Manager in Salary Group MP 65 approved effective October 5, 2001. (Revised to modify Supervision Received and Experience and Training)