State of Connecticut Executive Branch

Social Services Operations Manager (4785MP)

$47.97-$65.40 Hourly / $3,837.13-$5,231.58 BiWeekly /
$100,149.00-$136,544.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for directing a broad based client service delivery system within a designated regional operation or the central processing operation.

SUPERVISION RECEIVED

Receives administrative direction from a Social Services Chief of Field Operations, Deputy Commissioner or other administrative official of higher grade.

SUPERVISION EXERCISED

Directs staff in assigned program functions.

EXAMPLES OF DUTIES

  • Directs staff and operations of a client service delivery system in either a designated regional operation or the central processing operation;
  • Coordinates, plans and manages multiple program benefits and services within assigned area consisting of numerous departmental social services programs available to communities and individuals; 
  • Formulates program goals and objectives; 
  • Develops and implements social service programs and/or policies and operational procedures;
  • Interprets and administers pertinent laws and regulations;  
  • Evaluates staff; 
  • Assists in the development and/or administration of a regional budget or statewide program budget; 
  • Maintains contact with individuals within and outside region who might impact on program activities; 
  • Participates in program design; 
  • Identifies staffing and staff development needs and determines appropriate development plans;
  • Coordinates compilation, evaluation and analysis of program data; 
  • Monitors, analyzes and evaluates programs, policies and grantee performance to determine effectiveness and quality of service; 
  • Advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position; 
  • Participates on external and internal committees and task forces; 
  • Administers provisions of collective bargaining agreements and works to resolve labor issues; 
  • Handles sensitive or high profile client issues; 
  • Investigates client complaints brought forth by legislators and advocates and determines appropriate resolution; 
  • Provides support to facility management activities; 
  • In a designated regional operation ensures provision of social services through administration of grants and contracts;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • May engage in public speaking activities;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • social services programs and social services administration; 
    • relevant state and federal laws, statutes and regulations; 
  • Knowledge of
    • and ability to apply management principles and practices; 
    • community organizations and social services agencies; 
    • grants administration; 
    • personnel policies and applicable collective bargaining agreements; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Considerable ability to interpret complex written material (including legal narratives, laws and program regulations) and assess impact on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the delivery and/or planning of social services programs and/or policies.

NOTE: Social services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or elderly. Some examples of social services programs are 
  • temporary financial assistance programs 
  • healthcare assistance programs e.g., Medicaid, Medicare, Husky 
  • housing and energy assistance programs
  • nutritional assistance programs e.g., SNAP
  • child or adult care assistance programs
  • social security income (SSI)
  • child support

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.

NOTE: For state employees this experience is interpreted at the level of a: 
  • Eligibility Services Supervisor
  • Social Services Investigations Supervisor
  • Social Work Supervisor
  • Quality Control Supervisor
  • Social Services Program Assistance Specialist
  • Public Assistance Consultant
  • Lead Planning Analyst
  • Fair Hearings Officer

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  • A Master’s degree in a related field may be substituted for one (1) additional year of the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(02)-MANAGERIAL

EEO

(2)-Professional

SALARY INFORMATION

MP 65

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Social Services Operations Manager in Salary Group MP 65 approved effective May 3, 2013. (Revised to add Acknowledgement section and modify content) Final 22-007

EFFECTIVE DATE

04/01/2022
CLASS: 4785MP; EST: 3/20/1981; REV: 9/29/2022;