State of Connecticut Executive Branch

Social Services Program Assistance Technician 2 (4781SH)

$32.72-$40.72 Hourly / $2,617.55-$3,257.44 BiWeekly /
$68,318.00-$85,019.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for independently performing a full range of tasks in monitoring a large, complex program or group of programs to ensure that program guidelines are followed and requirements met OR for providing technical assistance to agencies in program development and monitoring programs to determine and ensure their effectiveness.

SUPERVISION RECEIVED

Works under the general supervision of a Social Services Program Assistance Specialist or Supervisor or other employee of higher grade.

SUPERVISION EXERCISED

May lead/supervise lower level employees as assigned.

EXAMPLES OF DUTIES

GRANTS MANAGEMENT: 
  • Interprets and explains regulations, guidelines and procedures of numerous and varied Social Services public assistance programs; 
  • Develops materials for and conducts workshops on program administration for agency operators; 
  • May review contract proposals for accuracy and content.
PROGRAM MONITORING AND EVALUATION: 
  • Determines feasibility of a program evaluation; 
  • Conducts evaluability assessment through identification of users and use of program, collecting information on intended program activities, objectives, goals and assumed causal relationships and synthesizing this information into a rhetorical program model; 
  • Conducts formative research through monitoring implementation of program activities to determine effectiveness in reaching target population and providing services intended in program design; 
  • Prepares highly technical reports on findings; 
  • Develops recommendations for program operators, users and evaluators on corrective action.
TECHNICAL ASSISTANCE AND MONITORING: 
  • Conducts inspections, interviews and field visits to determine if program requirements are being met; 
  • Provides technical assistance to client agencies in program development and compliance; 
  • Conducts investigations necessary to ensure that records are kept properly and funds are properly expended; 
  • May review and process applications.
ALL AREAS: 
  • May develop guidelines, procedures, forms and instruments relevant to division operations and goals; 
  • May lead or train employees of lower level; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • program development and monitoring functions; 
    • process followed to determine program compliance; 
    • program evaluation concepts and methodology; 
    • formal research methodology; 
    • grant preparation and administration; 
    • formal statistical methodology; 
    • accounting and budgeting principles; 
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • read and interpret regulations and guidelines; 
    • perform basic mathematical computations; 
    • work independently or as part of a team.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in grant administration including program development and monitoring or program monitoring and evaluation.

NOTE: Program refers to a set of activities designed to provide needed resources to a community, consisting of planning, budgeting, grants administration, monitoring, technical assistance, evaluation and liaison activities among others.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College education may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in planning, public administration or other closely related area may be substituted for one (1) additional year of the General Experience.
  • For state employees one (1) year of experience as a Social Services Program Assistance Technician 1 may be substituted for the General Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 21

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Social Services Program Assistance Technician 2 in Salary Group SH 21 approved effective July 31, 2009. (Revised to modernize format and add Acknowledgement section) Final No. 23-143

EFFECTIVE DATE

06/15/2023
CLASS: 4781SH; EST: 12/1/1967; REV: 6/20/2023;