PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles, this class is accountable for performing as a working supervisor for staff engaged in administering motor vehicle operator licensing exams, supporting emissions testing, inspecting vehicles, responding to customer complaints and/or regulating business licensing programs.
Receives direction from an employee of a higher grade.
Supervises Motor Vehicle Operator License Agents, Motor Vehicle Agents, and/or other employees as assigned.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; reviews and evaluates courtesy and attitude toward the public; keeps records and submits pertinent reports; interprets motor vehicle laws and regulations for the public; may make public presentations; performs related duties as required.
BRANCH OPERATIONS: Assigns, reviews, and participates in administration of motor vehicle operator license examinations, safety inspections of motor vehicles, and regulation of commercial and secondary driving school functions.
EMISSIONS: Assigns, reviews, and participates in administration of the waiver processing function, contractor monitoring, and customer service activities within the emissions inspection program.
COMMERCIAL VEHICLE SAFETY DIVISION (CVSD): Assigns, reviews, and participates in the safety inspections of all types of motor vehicles, Vehicle Identification Number (VIN) verifications, and researching and resolving complex customer service issues.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to interpret and apply state and federal motor vehicle laws; considerable knowledge of relevant agency policies and procedures; considerable knowledge of safe driving and vehicle safety techniques and standards; considerable knowledge of vehicle inspection methods and techniques; considerable knowledge of parts, equipment, and mechanical operation of motor vehicles including emissions systems; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to deal effectively with others; ability to prepare reports; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in the field of education, training or other academic instruction, law enforcement, motor vehicle inspection, motor vehicle repairs, or business handling customer complaints and resolving customer relations problems.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must be at the level of Motor Vehicle Operator License Agent or Motor Vehicle Agent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training in the field of education, law enforcement, communication, or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
2. Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.
1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator’s license during employment in this class.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.
Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. Considerable physical exertion may be required. Incumbents must maintain physical ability to stand for prolonged periods of time.
Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.
JOB CLASS DESIGNATION
(09)-PROTECT SERV (NP-5)
This replaces the existing specification for the class of Motor Vehicle Agent Supervisor in Salary Group PS 12 approved effective March 9, 2012. (Revised to modify content)