Department of Administrative Services

Health Care Advocate Program Manager (4534AR)

$39.59-$53.98 Hourly / $3,167.43-$4,318.74 BiWeekly /
$82,670.00-$112,719.00 Yearly


PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Office of Health Care Advocate, this class is accountable for managing programs and activities related to promoting and protecting interested individuals covered under managed care health plans in Connecticut.

SUPERVISION RECEIVED

Receives administrative direction from an administrative or executive official of a higher grade.

SUPERVISION EXERCISED

Manages the staff and operations of assigned programs.

EXAMPLES OF DUTIES

Develops, implements and manages programs and activities related to promoting and protecting interests of individuals covered under managed care health plans in Connecticut; educates and assists consumers with external appeal process; facilitates complex consumer complaints especially those involving medical necessity; reviews and resolves consumer complaints; provides assistance to consumers in managed care plan selection; directs staff and operations of assigned program(s); coordinates and plans programs(s) activities; formulates or assists in formulation of program(s) goals and objectives; develops or assists in development of related policy; interprets and administers pertinent laws and regulations; assists in preparation of program budget; maintains contacts with individuals both within and outside of division who might impact on program activities; develops, implements and manages training programs for assigned staff consisting of on-the-job training, in-house training programs and form education; resolves disciplinary issues; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply relevant state and federal laws, statutes and regulations; considerable knowledge of financial and business operations, statutory accounting and financial procedures related to insurers, hospital and medical service corporations and health maintenance organizations; considerable knowledge of health benefits, case management, utilization review and managed care appeal process; considerable knowledge of consumer issues in area of health insurance or managed care; considerable knowledge of program development and management in areas of health care, health insurance and customer service; knowledge of and ability to apply management principles and techniques; knowledge of business operations of health care providers and health maintenance organizations; knowledge of methods used by other state insurance regulatory bodies; knowledge of in-service training and instructional methods; knowledge of economic and research techniques; knowledge of state legislative process; considerable interpersonal skills; considerable oral and written communication skills; ability to interpret proposed legislation and determine application and impact on program.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in health care advocacy, insurance regulation, the insurance industry, nursing, managed care and/or health care administration.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

At least two (2) years of the General Experience must have been in a lead capacity or consultative capacity.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in health care advocacy, health care management, nursing, business administration, insurance, finance, public administration, public health or other related areas may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle operator's license.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR2 62

CANCELLATION CLAUSE

This replaces the existing specification for the class of Health Care Advocate Program Manager in Salary Group MP 62 approved effective June 8, 2018. (Revised to change bargaining unit and EEO codes and pay plan) Action No. 19-037

EFFECTIVE DATE

6/21/2019

CLASS: 4534AR; EST: 12/5/2019; REV: 6/21/2019;