In the Department
of Motor Vehicles branch offices and units within the central office this class
is accountable for acting as a working supervisor for a unit responsible for
the issuance of operators' licenses, titles and/or registrations.
GUIDELINES FOR JOB CLASS USE
Within the central office, functions as an assistant to a Motor Vehicle Central Office Supervisor. This class is to be used only in sections requiring a working supervisor over a unit performing examining activities.
Within branch offices, this class is to be used only within large offices where the number of staff warrants a working supervisor over the photo licensing/bookkeeping unit in order to establish a practical span of control for a Motor Vehicle Branch Operations Supervisor 2 or in any branch office that participates in the issuance of limited restorations.
Receives general direction from a Motor Vehicle Central Office Supervisor, Motor Vehicle Branch Operations Supervisor, Motor Vehicle Branch Operations Manager or other employee of higher grade.
Leads Motor Vehicle Examiners and other employees as assigned which may include orientation, training, counseling, evaluation and discipline in accordance with departmental standards.
EXAMPLES OF DUTIES
Assigns duties and reviews results for accuracy, effectiveness and conformance with policy;
Reviews and evaluates courtesy and attitude toward the public and other employees;
Studies and analyzes office tasks performed;
Oversees and coordinates the daily work involved in the issuance of official motor vehicle documents;
Prioritizes, schedules and assigns duties;
Maintains proper workflow;
Provides on the job training to unit staff;
Resolves individual work-related problems;
Maintains daily records;
Ensures the accuracy and efficiency of unit work;
Completes inventory and production reports;
Obtains from and provides information to a variety of personnel within other divisions, departments or the public;
Examines and processes applications and supporting documentation;
Issues official documents;
Operates automated and other office equipment;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of
the functions and activities of the Department of Motor Vehicles;
office systems and procedures;
Knowledge of record-keeping;
in operating office equipment;
oral and written communication skills;
in examining documents to determine compliance with established requirements;
read, understand and apply motor vehicle laws, regulations, policies and procedures;
resolve difficult office situations.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of clerical experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General and Special Experience.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of Head Motor Vehicle Examiner in Salary Group CL 18 approved effective November 29, 2013. (Revised to modernize formatting and add Acknowledgement section) Final No. 23-100