PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Departments of Administrative Services and Emergency Services and Public Protection this class is accountable for processing insurance claims for all accidents, conducting vehicle utilization studies, registering vehicles and analyzing and recording repair costs.
Receives general supervision from an employee of higher grade.
May lead lower level employees as assigned.
EXAMPLES OF DUTIES
Reviews accident reports for accuracy and completeness; prepares agency forms and routine correspondence; maintains files on driver history and agency vehicle accident records; processes reimbursement claims; processes initial collection forms; acts as a liaison with insurance companies concerning insurance claims; registers normal and suppressed vehicles; acts as liaison with Motor Vehicle Department-Driver Improvement Unit; initiates agreements for repayment on repairs to vehicles; analyzes cost versus necessity of repairs; maintains records and repair information; conducts investigations upon receipt of complaints involving state vehicles; manages automated fuel system by monitoring fuel costs and deliveries as well as analyzing miles per gallon statistics; maintains vehicle records; analyzes agency vehicle needs; prepares accident reports; prepares and presents information to Accident Review Panel; coordinates fleet safety programs; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of motor vehicle rules and regulations; knowledge of interviewing techniques; some interpersonal skills; oral and written communication skills; ability to keep detailed records; ability to conduct investigations; ability to analyze written reports.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Four (4) years of clerical experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in the investigation of motor vehicle accidents, the processing of motor vehicle insurance claims, or in technical or administrative work in a motor vehicle fleet operation.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the class of Fleet Operations Technician in Salary Group CL 15 approved effective April 6, 2012. (Revised to modify Experience and Training)