PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services this class is accountable for supervising Fair Hearings Officers who conduct hearings and appeals of eligibility decisions under various assistance programs and other matters designated by statute.
Receives general direction of an employee of higher grade.
Supervises Fair Hearings Officers and other staff as assigned.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; identifies staff utilization and training needs and provides training for new and existing staff; may perform special assignments and conduct special program studies; may act for Director of Hearings in his/her absence; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of relevant agency policies and procedures; considerable knowledge of hearings policy and procedures; considerable knowledge of eligibility requirements for Public Assistance, Medical Assistance, Food Stamps and General Assistance; considerable knowledge of public assistance program policy and practices; considerable oral and written communication skills; interpersonal skills; considerable ability to read, interpret and operationalize complex policy and legislation; ability to prepare reports on unit activities and/or operations; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of experience in the conduct of quasi-judicial hearings or formulation of policy regarding the hearings process.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been conducting hearings and rendering decisions on eligibility appeals.
Note: For State employees, this is interpreted at the level of a Fair Hearings Officer.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in business, public administration or a closely related field may be substituted for one (1) additional year of the General Experience.
3. For State employees, one (1) year of experience as a Fair Hearings Officer may be substituted for the General and Special Experience.
4. For State employees, one (1) year of experience as a Public Assistance Consultant with responsibility for the formulation of hearings policy may be substituted for the General and Special Experience.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the same class in the same Salary Group SH 28 approved effective January 27, 1999. (2009 SCOPE Review)
3684A 8/24/09 cm