State of Connecticut Executive Branch

Support Services Supervisor (37.5 Hour) (3589TC)

$35.12-$45.93 Hourly / $2,633.76-$3,444.41 BiWeekly /
$68,741.00-$89,899.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services this class is accountable for supervising the centralized statewide mail, duplicating, courier and other support service operations.

SUPERVISION RECEIVED

Receives general direction from an employee of higher grade.

SUPERVISION EXERCISED

Supervises assigned technical and clerical staff.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews the work of staff; 
  • Provides staff training and assistance; 
  • Conducts performance evaluations; 
  • Determines priorities and plans unit work; 
  • Establishes and maintains unit procedures; 
  • Develops or makes recommendations on the development of policies and standards; 
  • Acts as liaison with other operating units within the Department of Administrative Services, agencies and outside officials regarding unit policies and procedures; 
  • Prepares reports and correspondence; 
  • Formulates statewide courier schedules and routes; 
  • Makes recommendations on purchases; 
  • Assures proper maintenance of mail and duplicating equipment; 
  • Oversees the maintenance of proper security procedures for the mail service; 
  • Coordinates the processing of bulk mail; 
  • Evaluates mail and duplicating equipment; 
  • Recommends purchases of new mail and duplicating equipment; 
  • Investigates complaints such as damaged packages or late deliveries; 
  • Ensures that staff at state agencies keep abreast of changing postal regulations; 
  • Aids users in planning the economical production of forms, booklets, and other duplicating work orders: 
  • May operate a computerized mail management system; 
  • May provide postage procurement assistance for state agencies; 
  • May estimate costs of duplicating runs; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • duplicating processes and materials including papers, inks, chemicals, computer and camera processes; 
    • U.S. Postal Service regulations, rates, and classes of mail; 
  • Knowledge of office practices and procedures; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills; 
  • Ability to
    • operate various duplicating and mail equipment; 
    • make minor repairs; 
    • identify duplicating and mail operations problems and propose solutions; 
    • plan and schedule courier operations; 
    • utilize computer software; 
    • read, interpret and explain complex procedures; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in the operation, calibration and maintenance of mail and/or duplicating equipment.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory capacity in a mail or duplicating operation.

NOTE: For state employees this experience is interpreted at the level of a Duplicating Services Supervisor 1 or Mail Services Supervisor 1.

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to travel.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

WORKING CONDITIONS

Incumbents may be required to lift moderate weight; may be exposed to noise from duplicating equipment.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(16)-Labor-Trades, Laundry

BARGAINING UNIT

(06)-SERVICE/MAINT (NP-2)

EEO

(8)-Service Maintenance

SALARY INFORMATION

TC 22

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Support Services Supervisor (37.5 Hour) in Salary Group TC 22 approved effective December 26, 2014. (Reviewed for content. Revised to modernize format and add Acknowledgement section) Final No. 24-006

EFFECTIVE DATE

02/09/2024
CLASS: 3589TC; EST: 12/26/2014; REV: 2/13/2024;