In the Departments of Aging and Disability Services, Children and Families, Developmental Services and Social Services, this class is accountable for independently performing a full range of tasks in providing eligibility services to clients of the department's various assistance programs.
Works under the general supervision of an Eligibility Services Supervisor, Eligibility Services Specialist or other employee of higher grade.
May lead lower level employees as assigned.
EXAMPLES OF DUTIES
Interviews individuals to obtain necessary information; determines and grants services and public assistance; researches, verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements; enters and modifies all relevant case eligibility information in the Eligibility Management System database; provides periodic cycle of eligibility redetermination services to ensure correct client benefits level; assists clients with application and receipt of various federal, state and municipal social services benefits; acts as liaison with local, state and federal agencies regarding determination and coordination of client eligibility and awards; provides information regarding state public assistance programs to clients, social service agencies, attorneys and the public; prepares detailed summaries and acts as agency representative in Fair Hearings process; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of and ability to interpret and apply relevant agency policies and procedures; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of available community support and social services resources; knowledge of common individual and/or family financial practices and investments; interpersonal skills; oral and written communication skills; interviewing ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in the determination of client eligibility for public assistance or investigation of client capital assets in relation to eligibility determination.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of the experience to a maximum of four (4) years for a Bachelor's degree. 2. A Master's degree in a closely related area may be substituted for the General Experience. 3. Two (2) years as a Social Services Trainee may be substituted for the General Experience.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the class of Eligibility Services Worker in Salary Group 19 approved effective July 31, 2009. (Revised to expand class use) Action No. 19-079