In the Departments of Aging and Disability Services, Children and Families, Developmental Services, Social Services and Veterans Affairs this class is accountable for independently performing a full range of tasks in providing eligibility services to clients of the department's various assistance programs.
Works under the general supervision of an Eligibility Services Supervisor, Eligibility Services Specialist or other employee of higher grade.
May lead lower level employees as assigned.
EXAMPLES OF DUTIES
to obtain necessary information;
Determines and grants
services and public assistance;
Researches, verifies and
evaluates statements given by clients and other factors to ensure compliance
with program eligibility requirements;
Enters and modifies all
relevant case eligibility information in the Eligibility Management System
Provides periodic cycle
of eligibility redetermination services to ensure correct client benefits
Assists clients with
application and receipt of various federal, state and municipal social services
Acts as liaison with
local, state and federal agencies regarding determination and coordination of
client eligibility and awards;
regarding state public assistance programs to clients, social service agencies,
attorneys and the public;
summaries and acts as agency representative in Fair Hearings process;
Performs related duties
KNOWLEDGE, SKILL AND ABILITY
and ability to interpret
and apply relevant agency policies and procedures;
and ability to interpret
and apply relevant state and federal laws, statutes and regulations;
support and social services resources;
common individual and/or
family financial practices and investments;
oral and written
Ability to interview.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in the determination of client eligibility for public assistance or investigation of client capital assets in relation to eligibility determination.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be
substituted for the General Experience on the basis of fifteen (15) semester
hours equalling one-half (1/2) year of the experience to a maximum of four (4)
years for a Bachelor's degree.
A Master's degree in a
closely related area may be substituted for the General Experience.
Successful completion of
a Connecticut Careers Trainee program approved by the Department of
Administrative Services may be substituted for the General Experience.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class
is a position or group of positions that share general characteristics and are
categorized under a single title for administrative purposes. As such, a job class is not meant to be
all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of Eligibility Services Worker in Salary Group SH 19 approved effective March 08, 2023. (Revised to expand class use to the Department of Veterans Affairs) Item No. 23-259