Department of Administrative Services

Eligibility Services Worker (3261SH)

$25.72-$32.25 Hourly / $2,057.78-$2,580.23 BiWeekly /
$53,708.06-$67,344.00 Yearly


PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Social Services, Developmental Services and Children and Families, this class is accountable for independently performing a full range of tasks in providing eligibility services to clients of the department's various assistance programs.

SUPERVISION RECEIVED

Works under the general supervision of an Eligibility Services Supervisor, Eligibility Services Specialist or other employee of higher grade.

SUPERVISION EXERCISED

May lead lower level employees as assigned.

EXAMPLES OF DUTIES

Interviews individuals to obtain necessary information; determines and grants services and public assistance; researches, verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements; enters and modifies all relevant case eligibility information in the Eligibility Management System database; provides periodic cycle of eligibility redetermination services to ensure correct client benefits level; assists clients with application and receipt of various federal, state and municipal social services benefits; acts as liaison with local, state and federal agencies regarding determination and coordination of client eligibility and awards; provides information regarding state public assistance programs to clients, social service agencies, attorneys and the public; prepares detailed summaries and acts as agency representative in Fair Hearings process; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of and ability to interpret and apply relevant agency policies and procedures; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of available community support and social services resources; knowledge of common individual and/or family financial practices and investments; interpersonal skills; oral and written communication skills; interviewing ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in the determination of client eligibility for public assistance or investigation of client capital assets in relation to eligibility determination.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of the experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for the General Experience.
3. Two (2) years as a Social Services Trainee may be substituted for the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 19

CANCELLATION CLAUSE

This replaces the existing specification for the same class in the same Salary Group 19 approved effective May 9, 2008. (2009 SCOPE Review)

EFFECTIVE DATE

7/31/2009

CLASS: 3261SH; EST: 10/16/1970; REV: 7/31/2009;