PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency computer installation this class is accountable for overseeing, coordinating and acting as a working supervisor of activities in an operations support area.
GUIDELINES FOR JOB CLASS USE
This class may be used in one of the following ways:
1. As the working supervisor of an input and/or output control or tape management section with at least two (2) subordinate employees.
2. As a lead operator on the second or third shift of a computer operations section of a computer mainframe installation with responsibility for at least one (1) other computer operator.
3. As the assistant to a supervisor on the prime shift of a data processing mainframe operations support unit.
Receives general direction from an information technology employee of higher grade.
Leads lower level employees in assigned area of support functions.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts performance evaluations; acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; develops or makes recommendations on development of policies and standards; prepares reports and correspondence; maintains or oversees maintenance of unit and/or shift records, logs and documentation; ensures quality and/or accuracy of unit and/or shift work according to established policies and procedures; operates and maintains data processing equipment and devices in a computer operations support area; may serve as a technical resource for problems and/or errors and assists in resolution; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of computer operations principles, practices and procedures; knowledge of methods, procedures and techniques for processing computer generated output; knowledge of electronic data processing including storage, retrieval, input and output media; knowledge of computer operations as related to library maintenance and storage; knowledge of procedures for storing and handling of magnetic media used in computer operations; interpersonal skills; oral and written communication skills; considerable ability to operate and maintain computer equipment and devices; ability to develop schedules and meet timetables; ability to analyze and diagnose operational problems and take appropriate corrective action; ability to prepare and maintain accurate working files and production records; ability to run, schedule and monitor computer jobs; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Four (4) years' experience in computer operations support as a computer operator, tape librarian or control clerk.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. Completion of an intensive computer training course which must have included courses in computer operations may be substituted for six (6) months of the General Experience. The training program must be of six (6) months duration or comparable to fifteen (15) semester hours of college credit.
2. College training in computer science may be substituted for the General Experience on the basis of 15 credit hours equalling one-half (1/2) year of experience to a maximum of one (1) year
3. Two (2) years as a Data Processing Operations Support Specialist 2 may be substituted for the General Experience.
Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time, may be required to work in a noisy environment and perform a moderate amount of lifting light to medium weights, bending and reaching.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the same class in the same Salary Group CL 18/19 approved effective June 20, 1997. (2009 SCOPE Review)