PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Administrative Services this class is accountable for supervising a work team to collect maximum revenues and achieve the highest levels of customer satisfaction.
Receives general direction from a Collection Services Assistant Director or other employee of higher grade.
Supervises Reimbursement Analysts and other staff as assigned.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews work of a fast paced, results driven business team; oversees day-to-day team activities to ensure customer objectives are met or exceeded with highest quality service; provides staff training and assistance; conducts or assists in conducting performance evaluations; reviews team workloads, determines priorities and plans team work to ensure all customer needs are met; ensures team success through motivation, support, training and feedback; establishes and maintains procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding policies and procedures; recommends and coordinates work and employee schedules to maximize staffing levels and employee skills; makes quick and difficult decisions; participates on business planning and performance review teams and responsible for measuring team performance against business plan; assists in identifying information technology and other solutions for work flow and productivity improvements; works closely with other teams to ensure success of business center and department; serves as a role model in such areas as attitude, employee and customer focus and commitment; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of reimbursement practices and procedures; knowledge of and ability to utilize business principles and procedures within business plan and budgetary constraints; knowledge of and commitment to departmental vision and goals; knowledge of subject matter areas critical to successful team performance; considerable interpersonal skills; considerable oral and written communication skills; ability to lead a team through performance recognition, quality improvement, effective communication, coaching and training, performance assessment and mentorship; ability to anticipate and meet customer needs and demands; ability to recognize and develop opportunities for business growth; ability to utilize computer software; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of experience in one of the following areas: insurance recovery claims, credit or loan recovery, reimbursement claims with a governmental agency.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (1)years for a Bachelor's degree.
2. A Master's degree in a related field may be substituted for one (1) additional year of the General Experience.
1. Incumbents in this class may be required to do field work.
2. Assignments in this class may be rotational.
3. Incumbents in this class may be required to travel.
4. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
JOB CLASS DESIGNATION
(16)-ADMIN & RESID (P-5)
This replaces the existing specification for the class of Reimbursement Team Leader in Salary Group AR 28 approved effective June 23, 1999. (2012 SCOPE Review)