This class is accountable for independently performing the full range of tasks involved in operating a PBX telephone switchboard, desk console or other electronic telephone system and for acting as a receptionist.
Works under the general supervision of an employee of higher grade.
EXAMPLES OF DUTIES
Serves as a central answering point for incoming calls;
Determines caller's needs and transfers caller to appropriate extension;
Places and completes local, long distance and conference calls;
Answers telephone inquiries and provides general information regarding activities of the agency;
Receives and announces visitors and directs them to their destinations;
Uses telephone, radio paging and signaling devices to locate persons;
Keeps records of toll calls and telegraph charges;
Performs general clerical duties such as typing, filing, distribution and processing of mail, receiving deliveries, etc.;
May staff communications center for agency;
May train relief operators;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of and ability to operate a PBX telephone switchboard, desk console or other electronic telephone system;
oral and written communication skills;
speak clearly and distinctly in accordance with acceptable English usage;
follow written and oral instructions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.
JOB CLASS DESIGNATION
(57)-DCJ AFSCME LOCAL 749
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of DCJ Telephone Operator in Salary Group DC 10 approved effective March 18, 1999. (Reviewed for content and revised to modernize format and add Acknowledgement section) Final No. 23-272