This class is accountable for independently performing the full range of tasks involved in operating a PBX telephone switchboard, desk console or other electronic telephone system and for acting as a receptionist.
Works under the general supervision of an employee of higher grade.
EXAMPLES OF DUTIES
Serves as a central answering point for incoming calls; determines caller's needs and transfers caller to appropriate extension; places and completes local, long distance and conference calls; answers telephone inquiries and provides general information regarding activities of the agency; receives and announces visitors and directs them to their destinations; uses telephone, radio paging and signaling devices to locate persons; keeps records of toll calls and telegraph charges; performs general clerical duties such as typing, filing, distribution and processing of mail, receiving deliveries, etc.; may staff communications center for agency; may train relief operators; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of and ability to operate a PBX telephone switchboard, desk console or other electronic telephone system; interpersonal skills; oral and written communication skills; some clerical skills; ability to speak clearly and distinctly in accordance with acceptable English usage; ability to follow written and oral instructions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.
JOB CLASS DESIGNATION
(57)-DCJ AFSCME LOCAL 749
This replaces the same specification of DCJ Telephone Operator in Salary Group CJ 10 approved effective June 1, 1998. (Revision of specification and change in salary group) 2676A 9/30/99 nv