PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Division of Criminal Justice, this class is accountable for the management and direction of information systems, applications development, systems maintenance, computer operations and similar information technology functions, as well as technical and support staff, for the Central Office and satellite offices throughout the state.
Receives administrative direction from the Deputy Chief State's Attorney for Personnel, Finance and Administration.
Supervises technical and professional staff and information technology programs.
EXAMPLES OF DUTIES
Plans, organizes and manages all operations and activities of the information technology services unit; responsible for meeting all data processing or information technology needs of the agency; establishes priorities for systems development and data processing projects in accordance with agency requirements; develops plans for future utilitzation of information technology services in the agency; ensures the development of high quality, low-cost technology solutions aligned with the needs of the agency; aligns information technology planning with the business strategy; leads and influences the development of standards and decisions regarding changes to systems/applications; manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support; works with leadership team to maximize cross-team contributions; leads information technology operations to ensure exceptional quality and timely response to all customer service issues; interfaces regularly with clients/customers; stays abreast of local, regional and national industry trends; understands the major economic, political, technological and competitive trends affecting technology; to capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; compares information technology with those of significant competitors and makes appropriate adjustments; coordinates the use of key people, resources, technologies, processes, and capabilities to reach strategic goals; sets an example by acting in ways that are consistent with shared department values; fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; strengthens staff by providing choice, developing competence and offering visible support; focuses on continuous learning for self and staff; actively acknowledges individual and team accomplishments; leverages technological solutions to meet business needs.
KNOWLEDGE, SKILL AND ABILITY
Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate "best practices" into information technology operations.
Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the agency.
Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of experience in computer or network operations, production control, systems development, information technology analysis and planning.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a management capacity.
Note: Managerial capacity is defined as formulating program goals and objectives, developing and implementing program procedures, initiating program policies, developing and/or monitoring a budget.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training in computer science, information systems, or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree.
2. A Master's Degree in computer science, information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
(70)-DCJ EXEMPT MANAGERS
(1)-Officials And Administrators
This replaces the existing specification of DCJ Data Processing Manager in Salary Group DM 32 approved effective March 18, 1999. (Revised to re-title, modify content and adjust Salary Group)
2621A 8/22/08 cm