$31.71-$40.99 Hourly / $2,536.90-$3,279.58 BiWeekly /
In the Department of Consumer Protection, this class is accountable for supervising staff engaged in processing license applications and renewals.
Receives general direction from a Consumer Protection Division Director or other employee of higher grade.
Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; ensures efficiency of unit operations through research and analysis of workflow and licensing activity; provides licensing expertise in research, planning, set-up, implementation and maintenance of centralized licensing and enforcement software systems; researches and responds to complex inquiries from consumers, staff, state agencies and legislators; participates in agency workflow analysis and incorporation of agency operations into integrated software solutions; monitors various impacts on agency licensing and enforcement operations such as legislative or industry changes; makes recommendations to incorporate systemic changes to maintain optimum operational efficiencies; participates in agency-wide special projects as assigned; may supervise lockbox revenue system and ensure revenue processing complies with all applicable statutes and regulations; may supervise centralized telephone call system for consumers; performs related duties as required.
Considerable knowledge of licensing and registration systems; considerable knowledge of relevant state and federal laws, statutes and regulations on licensing and revenue processing; considerable knowledge of relevant agency policies and procedures; knowledge of and ability to utilize and manipulate automated systems; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret statutes and analyze facts; supervisory ability; ability to utilize computer software.
Two (2) years of the General Experience must have been processing license and registration applications at the professional level in a governmental regulatory agency or in a regulated industry.
Note: For State Employees, this is interpreted to be at or above the level of License and Applications Analyst.
This replaces the existing specification for the class of Consumer Protection Licensing Supervisor in Salary Group AR 23/25 approved effective June 9, 2010. (2012 SCOPE Review)