Department of Administrative Services

In the Department of Consumer Protection, Trade Practices Division, this class is accountable for independently performing a full range of tasks in acting as an advisor and consultant on technical and mechanical automobile issues at arbitration hearings to settle automobile disputes.

Works under the general supervision of an employee of higher grade. May also receive assignments from Arbitration Panel.

Attends arbitration hearings as a consultant and advisor to the Arbitration Panel; reviews and evaluates evidence presented to determine conformance with automobile warranties; reviews case files prior to arbitration hearings and conducts research as required; addresses mechanical and technical concerns and questions of parties at arbitration hearings; prepares reports; maintains records; testifies at department hearings; may inspect motor vehicles to determine vehicle performance and conformance to manufacturer's warranty; performs related duties as required.

Considerable knowledge of the technical, mechanical and operational principles of motor vehicles; considerable knowledge of the parts and equipment of a motor vehicle; interpersonal skills; oral and written communication skills; ability to make inspections and conduct road tests of a motor vehicle; ability to research automotive problems; ability to interpret and apply laws and policies; ability to utilize computer software.

Four (4) years of experience in the repair of motor vehicles in an establishment having a current repair's license or in a multi-vehicle trucking or transportation service garage.

OR Four (4) years of experience in investigatory or regulatory work pertaining to motor vehicles.

OR A combination of the above experience totalling four (4) years.

Graduation from high school or technical school with course work in automotive repair may be substituted for one (1) year of the General Experience.

1. The appointing authority may require the possession of a valid Motor Vehicle Operator's license, including a Motorcycle Endorsement, during employment in this class.
   
2. Incumbents in this class may be required to travel.
   
3. Certification by the National Institute of Automotive Service Excellence as a Master Auto Technician, or a degree or other credentials from a nationally recognized organization or institution attesting to automotive expertise.

This replaces the existing specification for the class of Consumer Protection Automotive Technical Expert in Salary Group AR 20 approved effective May 14, 1993. (2012 SCOPE Review)