State of Connecticut Executive Branch

In the Department of Consumer Protection this class is accountable for supervising inspectors engaged in inspection, testing, and investigation activities or specific division programs and activities.

Receives general direction from the Consumer Protection Division Director or other employee of higher grade.

• Schedules, assigns, oversees and reviews work of staff; 
• Provides staff training and assistance; 
• Conducts performance evaluations; 
• Determines priorities and plans inspection work; 
• Establishes and maintains inspection procedures; 
• Makes recommendations on development of policies and standards; 
• Reviews inspection reports and laboratory results for compliance; 
• Supervises investigations; 
• Supervises field or program activities pertaining to inspection of worksites where work in a specific occupational trade area such as electrical, plumbing and piping, heating and cooling, elevator installation and repair, fire protection systems and television and radio service is being performed to ensure compliance with occupational licensing laws and regulations; 
• Supervises field activities pertaining to complaints concerning both quality of work and compliance with building codes and standard trade practices; 
• Prepares evidence for and testifies at hearings and in court; 
• Conducts in-service training; 
• Speaks before groups and the media; 
• Conducts research and compiles statistics on division activities; 
• Prepares correspondence and reports; 
• May perform field inspection and investigations; 
• May assist Director with administrative duties; 
• May assist in coordinating activities of following boards: Occupational Licensing Boards (5), Board of Television and Radio Services Examiners, Tree Protection Examining Board, Well Drilling Board;
• Performs related duties as required.

• Considerable knowledge of
  • standard trade practices and system installations within electrical, plumbing and piping, heating and cooling, elevator installation and repair, electronic and fire protection systems trades;
  • tools, equipment and materials used in construction industry; 
  • building codes and ordinances; 
  • relevant state and federal laws and regulations; 
  • inspection and investigation methods and techniques; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills; 
• Considerable ability to
  • analyze an installation for compliance with blueprints and building codes;  
  • interpret statutes and analyze facts; 
• Supervisory ability.

Seven (7) years of experience in the inspection and enforcement of relevant consumer protection laws and regulations.

Two (2) years of the General Experience must have been inspecting and investigating consumer protection complaints at the level of a Consumer Protection Inspector.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  
• A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

• Incumbents in this class must possess a current license at or above the level of unlimited journeyman in one of the appropriate occupational trade areas or be a current service dealer or certified electronic technician.
  
• Incumbents in this class may be required to travel.

This replaces the existing specification for the class of Consumer Protection Supervisor (Professional Trades) in Salary Group AR 24 approved effective October 12, 2007. (Reviewed for content and revised to modernize format and add Acknowledgement section). Final No. 23-264