Department of Administrative Services

Collection Agent (2076CL)

$21.36-$28.01 Hourly / $1,708.86-$2,240.96 BiWeekly /
$44,601.25-$58,489.06 Yearly


PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks associated with collection and investigative functions in order to secure payment of pending and delinquent bills.

SUPERVISION RECEIVED

Receives general supervision from an employee of higher grade.

SUPERVISION EXERCISED

May lead clerical employees and assist in training new employees.

EXAMPLES OF DUTIES

Performs financial investigations in order to determine ability of persons to pay pending or delinquent bills such as hospital and clinical care bills, court support orders or delinquent student loans; reviews person's financial accounts and communicates by means of telephone, correspondence and personal interviews in order to secure additional information and answer questions concerning financial background; pursues delinquent accounts by telephone (including skip tracing), correspondence and personal contacts in order to maximize collections; researches all possibilities for securing financial assistance for needy patients; prepares payment plans for current or former patients; evaluates delinquent accounts to determine which accounts shall be referred to a collection agency; in pursuing hospital and clinical care delinquent accounts may review all patient accounts to determine if patient has insurance or other third party payers and insures that proper sources are billed; may investigate all delinquent student loan accounts, often using extensive skip tracing procedures to locate missing former students and collects debts, establishes other liable parties, (e.g. family members) and establishes repayment schedules when necessary; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of interviewing techniques; interpersonal skills; oral and written communication skills; skill in performing arithmetical computations; ability to perform financial investigations; ability to compile and analyze facts; ability to prepare, process and maintain records and reports.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years' investigative or clerical experience related to collections.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(05)-Clerical/Secretarial

BARGAINING UNIT

(07)-ADMN CLERICAL (NP-3)

EEO

(6)-Office Clerical

SALARY INFORMATION

CL 15

CANCELLATION CLAUSE

This replaces the existing specification for the class of Collection Agent in Salary Group CL 15 approved effective June 23, 1995. (2009 SCOPE Review)

EFFECTIVE DATE

5/26/2009

CLASS: 2076CL; EST: 8/27/1976; REV: 5/26/2009;