State of Connecticut Executive Branch

• Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions;
• Oversees assigned agency project management initiatives;
• Prepares administrative, budgetary, research and management analysis reports;
• Conducts research and corresponding analysis in assigned areas and topics;
• Assesses impact of state and federal legislation on agency programs;
• Researches and designs programs and strategies to enhance customer service delivery options;
• Reviews programs and expenditures for compliance with grant contracts;
• Recommends improvements to agency business practices and oversees the development and implementation of such improvements;
• Provides training and consultative services to agency staff and units;
• Drafts agency procedures;
• Serves on major agency strategic initiative project teams and provides technical and administrative support;
• Designs and/or modifies agency forms;
• Assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies;
• Mediates and resolves contested issues and cases;
• Explains statutes, regulations and policies to the public and agency staff as necessary;
• Acts for the branch manager in their absence;
• Performs lead/supervisory duties as assigned;
• May refer cases for hearings and testify as required;
• Performs related duties as required.

• Knowledge of
  • and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing;
  • agency functions and activities;
  • business and public administration principles and practices;
  • research and data analysis methodologies;
  • grants and contracts preparation and administration;
  • customer service strategies and techniques;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
  • project management skills;
• Ability to
  • prepare data, reports and studies;
  • analyze problems and recommend effective solutions.

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
• Successful completion of a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience and Special Experience.