Within the Division of Criminal Justice this class is accountable for
administering and directing information systems, applications development,
systems maintenance, computer operations and similar information technology
functions, as well as technical and support staff, for the Office of the Chief
State’s Attorney and the Judicial Districts throughout the state.
Receives administrative direction from the Deputy Chief State’s Attorney.
Directs information technology staff, business staff and consultants
assigned to projects.
Administers all operations and activities of the information technology
services unit; responsible for meeting all data processing or information
technology needs of the respective unit; establishes priorities for systems
development and information technology projects in accordance with agency
requirements; coordinates, plans and manages solution architecture projects;
directs the planning, design and implementation of complex storage solution
configuration; develops plans for future utilization information technology
services in the overall agency program; within the financial resources of the
agency ensuring the development of high quality, low-cost technology solutions
aligned with the needs of the State and its agencies; aligns information
technology planning with the business strategy; leads and influences the
development of standards and decisions regarding changes to
systems/applications; manages information systems activities within areas such
as IT infrastructure and architecture, applications development, networks,
computer operations and support; oversees information technology projects from
conception to completion; works with leadership team to maximize cross-team
contributions; leads information technology operations to ensure exceptional
quality and timely response to all customer service issues; interfaces
regularly with clients/customers; stays abreast of local, regional and national
industry trends; understands the major economic, political, technological and
competitive trends affecting technology; to capture competitive advantages,
searches out challenging opportunities to change, grow, innovate and improve;
compares information technology with those of significant competitors and makes
appropriate adjustments; coordinates the use of key people, resources,
technologies, process, and capabilities to reach strategic goals; sets an
example by acting in ways that are consistent with shared department values;
fosters collaboration by promoting cooperative goals, building trust and
enlisting others in a common vision; strengthens staff by providing choice,
developing competence and offering visible support; focuses on continuous
learning for self and staff; actively acknowledges individual and team
accomplishments; leverages technological solutions to meet business needs;
performs related duties as required.
· Plan and Deploy for Business Results, which
includes the ability to develop and implement business plans, IT plans, budget
plans, and human resource plans in order to maximize budget allocations,
technology, personnel and other resources to achieve agency and program goals.
· Lead Change, which includes innovation, the
ability to be a creative problem solver and a strategic thinker, and the
ability to recognize and develop opportunities to grow and develop information
technology services in response to customers and a changing work environment
· Focus on Results and Quality, including
exercising and promoting accountability, and the ability to analyze surveys,
financial and other data, and use strategic planning and performance
measurement techniques to continuously improve performance and maintain
· Understand Customers and Markets, which
includes the ability to establish customer satisfaction and loyalty, forecast
and conduct market analyses, keep ahead of industry trends and incorporate
“best practices” into information technology operations.
· Lead People, including the ability to resolve
conflict, communicate effectively, coach and train employees, recognize
performance, and foster diversity and teamwork.
· Build Coalitions, including the ability to
explain and advocate facts and ideas in a convincing manner, to negotiate with
individuals and groups internally and externally, to gain cooperation from
others, and to identify the internal and external politics that impact the work
of the organization.
· Business Knowledge,
including knowledge of the technical, professional, procedural and legal
requirements of the specific information technology area.
Ten (10) years of experience in computer or network administration,
architecture, operations, production control, systems development, information
technology analysis and planning.
One (1) year of the General Experience must have
been in a managerial capacity.
Note: For State Employees,
this is interpreted to be at the level of an Information Technology Manager 2.
1. College training in computer science, management
information systems or a closely related field may be substituted for the
General Experience on the basis of fifteen (15) semester hours equalling one
half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s
2. A Master’s Degree in
computer science, management information systems or a closely related field may
be substituted for one (1) additional year of the General Experience.
(1)-Officials and Administrators
New Class. Action No.