PURPOSE OF JOB CLASS (NATURE OF WORK)
Within a state agency information technology division, this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.
GUIDELINES FOR JOB CLASS USE
The scope of responsibility varies by position, and is influenced by the organizational structure, budget and the breadth and impact on statewide operations and services. The Information Technology Manager classes are structured into four levels which are distinguished based on the complexity of the responsibilities assigned, including the supervision of staff activities; the range of operating systems; operating budgets; size of location and or functional assignments and other related factors. Refer to class addendum.
Incumbents are accountable to the organization, peers and employees for the successful implementation of the department mission, values, vision and initiatives.
Directs information technology staff, business staff and consultants assigned to projects.
EXAMPLES OF DUTIES
- Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location;
- Responsible for meeting all data processing or information technology needs of the respective unit, division, function or location;
- Establishes priorities for systems development and information technology projects in accordance with agency requirements;
- Coordinates, plans and manages solution architecture projects;
- Directs the planning, design and implementation of complex storage solution configuration;
- Develops plans for future utilization information technology services in the overall agency program;
- Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;
- Aligns information technology planning with the business strategy;
- Leads and influences the development of standards and decisions regarding changes to systems/applications;
- Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support;
- Oversees information technology projects from conception to completion;
- Works with leadership team to maximize cross-team contributions;
- Leads information technology operations to ensure exceptional quality and timely response to all customer service issues;
- Interfaces regularly with clients/customers;
- Stays abreast of local, regional and national industry trends;
- Understands the major economic, political, technological and competitive trends affecting technology;
- To capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve;
- Compares information technology with those of significant competitors and makes appropriate adjustments;
- Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals;
- Sets an example by acting in ways that are consistent with shared department values;
- Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision;
- Strengthens staff by providing choice, developing competence and offering visible support;
- Focuses on continuous learning for self and staff;
- Actively acknowledges individual and team accomplishments;
- Leverages technological solutions to meet business needs;
- Leads the recruitment and hiring of staff, including outreach, interview and selection;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
- Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
- Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
- Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
- Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
- Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
- Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Three (3) years of the General Experience must have been in a lead capacity.
NOTE: For state employees this is interpreted to be at the level of an Information Technology Analyst 3.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
- College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
- A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
- For state employees four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.
JOB CLASS DESIGNATION
(1)-Officials And Administrators
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of Information Technology Manager 1 in Salary Group MP 66 approved effective December 16, 2020. (Revised to add Acknowledgement section and modify content) Final 23-001