Department of Administrative Services

At the Connecticut Lottery Corporation, this class is accountable for supervising Lottery Sales Representatives engaged in all lottery sales through a statewide network of agents OR supervising the oversight of agent services and coordination of contract compliance activities of the on-line agents.

Receives general direction from the Director of Lottery Sales or other employee of higher grade.

Supervises Lottery Sales Representative field staff.

Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence.

MARKETING AND SALES UNIT: develops policies and procedures for field staff; supervises field staff in promotion of agency sales programs to lottery agents; works with staff in establishing sales goals, sales calls and agent presentations based upon goals in Lottery Marketing plan; oversees development and implementation of special sales promotion; advises staff as to most effective promotional techniques; conducts sales meetings; prepares sales estimates; reviews sales data gathered through field operations; conducts complex field investigations; investigates and resolves complaints regarding division field operations; oversees inspection of equipment used in conduct of lottery games; attends and monitors conduct of lottery activity to ensure compliance with applicable statutes and administrative regulations; prepares field reports of agent activity and physical inventory of tickets; provides information and assistance to agents and staff on lottery games record keeping requirements; serves as liaison with other officials involved with lottery matters; prepares materials for or testifies at administrative hearings; conducts performance evaluations; trains staff; performs related duties as required.

SALES SUPPORT UNIT: serves as liaison providing information and assistance to agents regarding application of division rules and regulations; coordinates agent licensing including mailing of applications and review of returned applications for completeness; answers questions from applicants concerning licensing procedures and policies, status of pending applications, procedures for requesting administrative hearing in case of denial; updates licensing system records; reviews computer data to determine agent activity or detect trends in lottery play; evaluates agent performance and compliance with requirements in event of non-compliance; advises management and agent promptly of non-compliance and initiates resolution action; resolves problems reported by agents and takes proactive measures for a timely resolution; completes documents to order, move or remove data lines or lottery terminals; responsible for assuring a minimal loss of sales due to change of new or existing terminal lines; directs preparation of agent related materials regarding new or existing on-line games, new and existing software changes and other on-line related issues; oversees work of staff to assure efficient transition of new or existing agent changes to on-line system; schedules new agents for terminal training; maintains individual agent records; prepares reports; performs related duties as required.

Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations pertaining to the lottery; knowledge of lottery process, games and promotional materials; knowledge of advertising and display methods; considerable interpersonal skills; considerable oral and written communication skills; skill in performing arithmetical computations; ability to establish sales goals and estimates; ability to conduct market research studies; ability to investigate complaints; ability to analyze market area and sales records; ability to read, understand, apply and interpret agency rules and regulations; ability to keep accurate records and prepare reports; ability to analyze statistical, financial and demographic data; ability to utilize computer software; supervisory ability.

Eight (8) years of experience in marketing, sales promotion, advertising or a closely related field.

One (1) year of the General Experience must have been in a supervisory capacity.

Note: Supervisory capacity is defined as experience which is substantially devoted to scheduling, assigning, overseeing work and establishing performance standards for employees and taking corrective measures to implement those standards.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in business or public administration or marketing may be substituted for one (1) additional year of experience.

3. One (1) year at the level of Lottery Sales Representative 2 may be substituted for the General and Special Experience.

1. Incumbents in this class may be required to travel.

2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

Classified/Competitive

(31)-Public Relations and Information

(16)-ADMIN & RESID (P-5)

(2)-Professional

VR 99

This replaces the existing title of and specification for the class of Special Revenue Lottery Specialist in Salary Group AR 24 approved effective March 24, 1995. (2012 SCOPE Review)

2/15/2012