PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Departments of Children and Families and Mental Health and Addiction Services this class is accountable for directing the design and implementation of a comprehensive advocacy program for clients, consumers and/or foster and adoptive parents.
Receives administrative direction from the Commissioner or other administrative official of higher grade.
Directs professional and administrative staff as assigned.
EXAMPLES OF DUTIES
Oversees assessment and development of a statewide advocacy program; designs, coordinates, plans and manages implementation of program activities; formulates program goals and objectives; develops and implements policy, legislative and/or procedural recommendations to enhance and streamline service delivery; interprets and administers pertinent laws; evaluates staff; prepares or assists in preparation of program budget; maintains contacts with individuals both within and outside of program who might impact on program activities; recommends statewide policies and procedures for receiving, evaluating, referring and resolving complaints; establishes procedures for reporting of findings, conclusions and agency actions; identifies and documents problems affecting clients, consumers and foster or adoptive parents; acts as departmental representative with government officials to resolve problems and communicate services; solicits and provides information to community and advocacy groups; provides advice and assistance to clients, consumers and service providers; publicizes purpose and operation of Ombudsman office; advises Commissioner regarding program recommendations and operations; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of issues facing children, families and foster and adoptive parents; considerable knowledge of issues related to adult mental health and substance use disorders; considerable interpersonal skills; considerable oral and written communication skills; considerable ability in program planning, development, implementation and evaluation; ability to work with diverse populations.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of professional experience providing advocacy services, case management or direct care to children or persons with disabilities.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been in a supervisory or consultative capacity.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in social work or a health care discipline may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
(1)-Officials And Administrators
This replaces the existing title of and specification for the class of Ombudsman - Children And Families in the same Salary Group MP 62 approved effective July 25, 1996. (Revised to expand usage to Department of Mental Health and Addiction Services and retitle)