State of Connecticut Executive Branch

Telecommunications Dispatcher (1336CL)

$24.65-$32.32 Hourly / $1,971.42-$2,585.25 BiWeekly /
$51,454.00-$67,475.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

At the Connecticut State Colleges and Universities System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

SUPERVISION RECEIVED

Works under the general supervision of a Police Lieutenant, Sergeant or other employee of higher grade.

EXAMPLES OF DUTIES

  • Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; 
  • Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies; 
  • Determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; 
  • Operates communications equipment such as computer, radio, telephone and related communications equipment; 
  • Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; 
  • Operates VOTER system to determine radio transmission capability; 
  • Monitors various cameras and alarm systems within the agency complex; 
  • Logs communications received during shift and maintains records for purpose of ready identification; 
  • Advises other agencies on incidents of special concern; 
  • Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies; 
  • Independently responds to calls from the general public and refers to appropriate personnel; 
  • May monitor other state and local police, fire and medical radio frequencies; 
  • May perform varied clerical and statistical work; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • and ability to operate and monitor communications equipment; 
    • terminology and coding used in radio communications; 
    • and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills;
    • computer keyboarding skills; 
  • Ability to
    • listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; 
    • speak proper English and enunciate clearly; 
    • function and react calmly, effectively and efficiently under stress; 
    • think and act quickly in emergency situations with judgment and discretion; 
    • exercise discretion in handling confidential information; 
    • follow oral and written instructions; 
    • maintain records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

One (1) year of experience in dispatching and operation of communication equipment.

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to possess and retain certification as a Telecommunicator.
  • Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.
  • Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(05)-Clerical/Secretarial

BARGAINING UNIT

(07)-ADMN CLERICAL (NP-3)

EEO

(6)-Administrative Support

SALARY INFORMATION

CL 15

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Telecommunications Dispatcher in Salary Group CL 15 approved effective May 26, 2009. (Revised to modernize format and add Acknowledgement section) Final No. 23-195

EFFECTIVE DATE

07/31/2023
CLASS: 1336CL; EST: 5/25/2007; REV: 8/2/2023;