Department of Administrative Services

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Shows understanding, courtesy, tact, empathy, concern; develops & maintains relationships; may deal with people who are difficult, hostile, distressed; relates well to people from varied backgrounds & situations; is sensitive to individual differences.

Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Consistently displays awareness and sensitivity to the needs of internal and/or external clients.  Proactively ensures these needs are met or exceeded.

Analyzes the business impact of legislation, alternative funding sources (i.e.; grant programs,) trends, issues, technologies, economies, and competition.  Applies that analysis to business issues and challenges.

Through professional or technical expertise, advises, intervenes, and/or influences a customer or internal partner over whom there is no direct authority.

Improves organizational performance through the introduction of new ideas, methods, processes, products, services, etc. develops new ways of looking at a situation.

Involves individuals with the purpose of leveraging additional knowledge or skills that lead to increased understanding, as well as obtaining shared commitment to the improvement or success of an event or project.

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Possesses knowledge of recruitment, hiring, classification, compensation, benefits, HR information systems, personnel assessment, performance management, project management, job evaluation, workforce planning, affirmative action, succession planning, organizational staffing, HR policies and business rules; employee relations, negotiation, and federal, state, and local employment regulations. Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Is thorough when performing work and conscientious about attending to detail.

Believes in own self-worth; maintains a positive view of self and displays a professional image.

Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Organizes work, sets priorities, determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization; monitors progress, evaluates outcomes.

Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Is open to change and new information; adapts behavior work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).

Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

Recalls information that has been presented previously.

Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Uses imagination to develop insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutually acceptable solutions.