Employment Counselor Supervisor (Promotional)

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.  

THE POSITION:

This is the supervisory level of the Employment Counselor series.  Incumbents are assigned supervision of a group of Employment Counselors who manage and counsel clients and facilitate and monitor their progress toward self-sufficiency through employment services that may include training activities; conduct orientation and appraisals; determine eligibility; evaluate test results and employment goals.  Positions of Employment Counselor Supervisor are found in the Social Services Agency.  Employment Counselor Supervisors are distinguished from Social Work Supervisors in that Employment Counselor Supervisors are responsible for supervision of a group of counselors or similar classifications who determine public assistance eligibility, make referrals, manage client’s progress through an employment program that may include training activities and provide goal-directed counseling and casework.

EITHER I

Experience:  

The equivalent of three (3) years of full-time experience as an Employment Counselor or an equivalent or higher level employment service position in the Alameda County classified service. 

OR II  

Experience:  

The equivalent of three (3) years of full-time experience as a Supervising Eligibility Technician or an equivalent or higher level social service supervisory position in the Alameda County classified service.

OR III

Experience:  

The equivalent of three (3) years of full-time experience in a supervisory capacity for staff engaged in employment-related case management, employment counseling determining eligibility or in providing employment-related services in a recognized public or private agency.  

Substitution:  Possession of an Associate’s degree in sociology, social psychology, vocational counseling or a closely related social science field may be substituted for one (1) year of experience in patterns II or III above.  

License:  Possession of a valid California Motor Vehicle Operator's License is required.  

NOTE:    The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:  

• Casework methods and techniques with particular reference to principles of vocational and employment counseling.

• Education and experience requirements for a wide variety of jobs and employment opportunities.

• County, State and Federal regulations governing employment, labor conditions and public welfare.

• Principles and practices of public administration.

• Principles of eligibility determination.

• Management and supervisory practice.  

• Social Services policies and procedures.

• Community and Social Services resources.

• Organizational and administrative concepts pertinent to employment and training, economic development, and/or public assistance program.

• Remedial, career educational and training resources.

• Proven employment and training and career advancement strategies for public assistance recipients, and unemployed, underemployed adults and youth.

• Use and proficiency of modern technology such as Office 365, Excel and Word to assist staff.  

Ability to:  

• Written communication.

• Oral communication.

• Decision making.

• Leadership.

• Interpersonal sensitivity.

• Problem solving.

• Analyzing data.

• Supervision.

• Planning and organizing.

• Acquire and apply program-specific technical knowledge and knowledge of community resources.

• Perform data entry and learn to effectively use a sophisticated on-line electronic data processing system.

• Foster a supportive environment for clients.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs. 

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. 

 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. 

For more information regarding our Reasonable Accommodation procedures, please visit our website:  www.acgov.org/hrs.

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans

• Dental – HMO & PPO Plans

• Vision or Vision Reimbursement

• Share the Savings

• Basic Life Insurance

• Supplemental Life Insurance (with optional dependent coverage for eligible employees)

• Accidental Death and Dismemberment Insurance

• County Allowance Credit

• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services

• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)

• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays

• Floating Holidays

• Vacation and sick leave accrual

• Vacation purchase program

• Management Paid Leave**

• Catastrophic Sick Leave

• Pet Insurance

• Commuter Benefits Program

• Guaranteed Ride Home

• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)

• Employee Discount Program (e.g. theme parks, cell phone, etc.)

• Child Care Resources

• 1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Montrice Goodman | Human Resources Analyst

Human Resource Services, County of Alameda

(510) 208-3954 | Montrice.Goodman2@acgov.org

 https://hrs.alamedacountyca.gov

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.