Human Resource Services
Alameda Skyline

Medical Records Technician

Recruitment #24-1460-01

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Introduction

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

DESCRIPTION



ALAMEDA COUNTY HEALTH

Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Health’s departments and programs focus on services and support that provide care for the whole person.

  • The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
  • The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
  • The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
  • Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.

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PUBLIC HEALTH DEPARTMENT

As part of Alameda County Health, the Public Health Department works in partnership with our local communities to ensure the optimal health and well-being of all people. We monitor health status and service delivery, prevent disease, mobilize communities, conduct outreach, and promote health policy and education. We actively seek partnerships and engage with the community to improve community health through a dynamic and responsive process that respects diversity, addresses health equity, and challenges us to provide for present and future generations.

We are nurses, doctors, community psychologists, epidemiologists, dentists, medical social workers, physical and occupational therapists, dietitians, outreach workers, health educators, program managers, and pre-hospital care coordinators.

THE POSITION

Under direction, to code and abstract diagnoses and procedures according to the latest adaptation of the International Classification of Diseases Coding (ICD-9 CM or ICD-10CM) classification system; to compile statistical indices and data sources used for research studies, medical audits and other statistical reports; and to perform related duties as required.

THE VACANCIES

The current Medical Records Technician vacancies are located in Alameda County Health. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other program areas and departments.


THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications, the ideal candidate will have demonstrated a track record of success and will possess the following critical attributes:

  • Ability to set work priorities, work independently, and exercise independent judgment in a fast-paced environment.
  • Proficiency in working with computer database systems, including learning to load software and back up data efficiently.
  • Dedication to providing and promoting excellence in customer service.
  • Strong ability to communicate clearly and professionally with staff, families, and healthcare providers, both verbally and in writing.
  • Attention to detail in recognizing and following up on inconsistencies in medical records, ensuring accuracy and compliance.
  • Proven expertise in analyzing and coding medical records.
  • Ability to read and comprehend the technical elements of medical records to ensure proper documentation and coding.
  • In-depth knowledge of current HIPAA regulations regarding privacy, security, and confidentiality as they pertain to Protected Health Information (PHI).
  • A solid understanding of basic human anatomy and physiology to support accurate record analysis.
  • Strong familiarity with medical terminology, allowing for effective communication and documentation in a healthcare setting.

MINIMUM QUALIFICATIONS

Education:
Successful completion of coursework in medical terminology, human anatomy and physiology.

And Either I

Experience:
The equivalent of one-year recent, within the last five (5) years, full-time experience as a Public Health Nursing Assistant, or in an equivalent or higher level class, that included work with medical terminology and knowledge of medical record content in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

Or II

Experience:
The equivalent of one-year recent, within the last five (5) years, full-time medical clerical experience that required using and interpreting a wide variety of medical terminology in ICD-9CM or ICD-10CM coding, in a physician’s office, hospital, medical clinic or a medical billing setting.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:
  • Current adaptation of the International Classification of Diseases coding system used for coding and classifying diseases, diagnoses and medical procedures (i.e., ICD-9CM or ICD-10CM).
  • Components and format of medical records.
  • Medical terminology
  • Basic human anatomy and physiology.
  • Statistical techniques used for compiling, displaying and analyzing data.
  • Current HIPPA regulations regarding privacy, security and confidentiality as it pertains to Protected Health Information (PHI).
  • Microsoft Word, Outlook, Excel and data entry programs.

Ability to:
  • Read and comprehend the technical elements of a medical record.
  • Analyze and code medical records at a 95% accuracy level.
  • Recognize and follow up inconsistencies in medical records.
  • Prepare clear and concise narrative, statistical, and graphic reports.
  • Communicate clearly and professionally with staff, families and providers.
  • Communicate clearly and effectively in English both verbally and in writing.
  • Provide and promote excellence in customer service for both internal and external customers.
  • Work on a computer database system; learn to load software and back up data.
  • Set work priorities and work independently; exercise considerable independent judgment.
  • Lift, move and/or carry up to ten (10) lbs., as well as working sitting or standing for extended periods of time.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

  1. A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
  3. An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises. 

 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

We reserve the right to make changes to the announced examination components.  

 

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN: 

Deadline for Filing:   

5:00:00 PM, Monday, April 28, 2025

Review of Minimum Qualifications:

Friday, May 2, 2025

Review of Supplemental Questionnaire for Best Qualified:

May 21, 2025

Virtual Pre-Recorded Civil Service Oral Examination:

Ratings of Interviews:

May 23 - June 2, 2025

June 3- June 13, 2025

Notification of Results:

 Week of June 23, 2025

TENTATIVE SELECTION PLAN: 

Departmental Hiring Interviews:

 End of July 2025

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, hrs.alamedacountyca.gov.

CLASS SPEC HISTORY


BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at hrs.alamedacountyca.gov. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Nicole Lewis-Bolton, Human Resources Analyst

Human Resource Services, County of Alameda

(510) 272-6468 | Nicole.Lewis-Bolton@acgov.org

hrs.alamedacountyca.gov  


DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

 

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.