Senior Management Analyst

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Application and Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Application and Supplemental Questionnaire must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. These documents will only be accepted on-line. Failure to submit a complete application by the last day to file will result in disqualification.

Applications and Supplemental Questionnaires are only accepted online.

The current vacancies are in Alameda County Child Support Services and Alameda County Health.

THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion.  Oakland, the County seat, is California's eighth-largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities, and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities, and an array of fine public and private colleges and universities. 

 

Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community.

Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County.

Alameda Child Support Services’ culture and business operations are shaped by the following key principles:

• Family Focused: Partner with families to eliminate barriers to providing reliable child support to their children.
• Dynamic Workforce: Attract, retain, and develop a highly skilled and engaged workforce.
• Operational Excellence: Focus on the highest level of performance and efficiency in our service delivery.
• Innovation: Meet the needs of families through creative solutions.
• Collaboration: Partner with the community to create an ecosystem of support services.

For more information about the State of CA Child Support, click HERE.

THE POSITION

Under direction, to plan, direct and review the work of a small professional staff; to plan, design and conduct operational, policy and programmatic studies; to recommend and assist with the implementation of program, policy and procedure modifications; to assist with the general administrative support of the organizational unit to which assigned; and to do related work as required.

IDEAL CANDIDATE

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidate for these position will have demonstrated a track records of success analyzing big data, and providing complex analysis and report writing using advanced technology to support the implementation and modification of public service programs, policies and procedures.  These positions are most suitable for strategic thinkers who can easily lead others in programmatic, and organizational change initiatives.

Additionally, the ideal candidate will have the:

• Ability to convert big data into clear presentation deliverables
• Strong analytics and system thinking to inform and conduct daily work
• Experience with data analytics and an ability to connect research questions to data systems
• Ability to define and implement effective protocols and practices
• Ability to coordinate and manage work with multiple competing priorities or perspectives
• Excellent written and oral communication skills, including the ability to communicate complex information to various audiences
• Focused on guided others in accomplishing work objectives.

Either

The equivalent of one year of full-time experience equivalent to or higher than the class of Management Analyst in the Alameda County classified service.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

Or

Education:

The equivalent to graduation from a four-year college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, or a field related to the work.

(Additional professional or para-professional administrative services experience may be substituted for the education on a year-for-year basis.)

And

Experience:

The equivalent to one year of full-time, professional-level experience in the planning and conduct of management, operational, policy or programmatic analyses and studies, preferably in a public agency setting.


Licenses:

Specified positions may require possession of a valid California driver's license.


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and practices of employee supervision.
• Principles and practices of complex operational and programmatic research and analysis.
• Theories and practices of applied statistics.
• Principles of public administration.
• Programs and service delivery in the area to which assigned.
• Practices and techniques of administrative and statistical analysis and report preparation.
• Computer applications and hardware and software related to the work.
• Budgetary and financial record-keeping techniques.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Ability to:

• Plan, direct and review the work of others.
• Train others in work procedures.
• Plan, design and conduct sophisticated operational, management and related studies and analyses, including advanced statistical analyses.
• Research, compile and summarize varied information, evaluate alternatives and reach sound conclusions.
• Interpret, explain and apply complex policies, regulations and procedures.
• Prepare clear and accurate reports, correspondence, procedures, policies and other written materials.
• Represent the department and the County in meetings with others.
• Organize and prioritize work and meet critical deadlines.
• Exercise sound independent judgment within established policies and guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN
Deadline for Filing:	5:00 PM , Wednesday, August 27, 2025
Review of Minimum Qualifications:	Wednesday, September 10,  2025
Complete supplemental questionnaire screening for Best Qualified, if any.	Week of September 22, 2025
Virtual Civil Service Pre-Recorded Oral Examination:	Begins October 6, 2025
Notification of Results	November 10, 2025
Promulgation of Eligible List	November 26, 2025
TENTATIVE SELECTION PLAN
Departmental Hiring Interviews	Tentative Week of December 8, 2025

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. 

For more information regarding our Reasonable Accommodation procedures, please visit our website:  www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Ione Bell | Human Resources Analyst

Human Resource Services, County of Alameda

(510) 272-6456 | Ione.bell@acgov.org

www.acgov.org/hrs

 

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.