Monday, July 4, 2022

E-Studio Instructional Design Trainer

Recruitment #21-6793-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Application and Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted on-line.

DESCRIPTION

THE POSITION

The positions of E-Studio Instructional Design Trainer are found in the Social Services Agency and in the Department of Child Support Services (DCSS). This classification is distinguished from the Staff Development Specialist in that an E-Studio Trainer utilizes proficiency with various eLearning tools and requires knowledge of responsive design and advanced actions, audio-editing programs, Learning Management Systems, storyboarding, media file and folder organization, network attached storage utilization, graphic design software application, video editing, (production and post-production), web development, photography and associated cloud appliances.  

The E-Studio Trainer designs engaging eLearning projects which include interactive courses, videos, standalone interactions and utilizes audio and video programs, facilitator guides, and learning guides; and work with business partners and subject matter experts to identify and confirm learning objectives.

Please CLICK HERE for full job description.

ALAMEDA COUNTY SOCIAL SERVICES AGENCY

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/.  

ALAMEDA COUNTY CHILD SUPPORT SERVICES (ACCSS)

Alameda County Child Support Services believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet this Vision, the Department is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. 

Our customers are mothers, fathers, caregivers, children, community partners and residents of Alameda County. The Department’s core business is to help families by establishing parentage and child and medical support orders, and by enforcing child support orders and collecting support.   To carry out this mission, the Department employs dedicated, talented, and creative people with a passion for public service to meet customer needs. The E-Studio Instructional Design Trainers play an integral role partnering and collaborating with others, shaping our culture, and developing a dynamic workforce that meets the needs of our customers and partners now and into the future.

VACANCIES

The current vacancies are within the Alameda County Social Services Agency and Alameda County Child Support Services. However, the eligible list resulting from this recruitment may be used by any department needing to fill a vacancy.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and skills is qualifying.  A typical way to obtain knowledge and abilities would be:  

Education:  

Graduation from an accredited college or university with a Bachelor’s degree in instructional design, education, educational technology, curriculum development, web design, Computer Science business administration, public administration or a related field or professional experience in curriculum development, delivery of training courses, needs assessments, and facilitation of team-building exercises.  

Experience:  

Two (2) years of professional experience in instructional design, curriculum development, or training experience focused on eLearning or multi-media development with a cloud-based Learning Management System.  

Special Requirements for positions located in the DCSS:

A thorough pre-employment background investigation, including fingerprinting, will be conducted of all candidates who have accepted a conditional offer of employment to ensure suitability for child support related work.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:  

  • Principles of adult education and training.
  • Instructional design and training methods to develop and present training programs.
  • Training theories and practices including the development of lesson plans.
  • Adult learning principles and effective customer service practices and procedures.
  • Principles, practices, and techniques of social work.
  • Basic psychological theory and practices related to human behavior.
  • Public and community resources and services.
  • Provisions of the California Welfare and Institutions Code, the Social Security Act and other pertinent legislation in the field of public welfare, eligibility, children’s services, and social services.
  • Department computer systems, including specialized software applications. 
  • County, State and Federal laws, statues, rules, ordinances, codes, and regulations. 
  • County and Department policies and procedures.
  • Operation and application of automated systems and software programs including simulation labs and e-learning modules.
  • The principles and practices of legal, ethical, and professional rules of conduct.
  • Principles, practices and trends in public administration, supervision, and training.
  • Local community resources and various community services programs.
  • Underlying social, economic, political, and physical factors facing client groups.
  • Strategies to resolve core issues.
  • Consultation techniques.
  • Interviewing and documentation techniques.
  • Worker safety.  

Ability to:  

  • Research, analyze and evaluate the effectiveness of training activities, materials, needs, and deliveries.
  • Plan, organize, schedule, and conduct in-service training classes.
  • Lead, schedule and oversee staff.
  • Analyze and problem solve.
  • Prioritize multiple tasks, projects and demands.
  • Establish and maintain effective working relationships with staff, peers, other agencies, and the public.
  • Facilitate and lead groups.
  • Communicate clearly and concisely in both written and oral form. 
  • Organizing and maintaining digital creative assets such as video/audio files, logos, photos, and video/audio files.
  • Be flexible.
  • Analyze and evaluate individual situations, to reach sound conclusions and make subsequent recommendations.
  • Interpret complex Federal and State laws, rules, regulations, and procedures.
  • Interpret and analyze technical data and regulations to develop training programs.
  • Organize and maintain records and related training documentation.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1. A review of candidates' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the testing;
2. A screening for best qualified. Only those candidates determined best qualified will move to the next step in the testing process;
3. An oral examination which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this examination.


WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE SELECTION PLAN

Deadline For Filing:

Monday, April 25, 2022

*Monday, May 9, 2022

**Thursday, June 30, 2022

Review of Minimum Qualifications:

Completed by May 6, 2022

*TBD

Review of Supplemental Questionnaire for Best Qualified:

Week of May 16, 2022

*TBD

Civil Service Panel Interviews:

Week of June 13, 2022

*TBD


*Updated 4/22/22 MG
**Updated 5/6/22 MG

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Notices will be sent from Noreply@jobaps.com. Please add @jobaps.com and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Montrice Goodman, Human Resources Analyst
Human Resource Services, County of Alameda
510-208-3954; Email: Montrice.Goodman2@acgov.org

www.acgov.org/hrs

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.