Thursday, December 3, 2020

Community Outreach Worker II

Recruitment #20-6701-02


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Failure to submit the Supplemental Questionnaire will result in disqualification.



The immediate vacancies in this classification are located in the Health Care Services Agency; however, please note that positions in this classification can also be found in the Community Development Agency.  The eligible list resulting from this recruitment and selection process may be utilized to fill other future vacancies while the eligible list is active, one year from the date of promulgation.


Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.  

The website for Center for Healthy Schools and Communities is 


Health Care Services Agency  (Center for Healthy Schools and Communities)

The Community Outreach Worker II, under general supervision, performs casework and a variety of community and educational outreach activities in school-linked, youth development and community settings; acts as a liaison between communities, agencies, other resources and services, and program staff; and performs related work as required. The CHOW II supports the vision and mission of Alameda County’s Center for Healthy Schools and Communities via outreach and health education; resource navigation; health care coordination; supporting youth and families including linkage to services as needed; leading activities that promote and build positive youth culture; and/or supporting agency and facility operations. The CHOW II will become part of a high-performing, diverse team which is deeply committed to social change and area youth and families, keeping the organization attuned to the current realities of community health and/or youth culture while helping to make schools, school-linked community settings and youth centers into welcoming and safe environments for all.

Public Health Agency

Under the supervision of the Outreach, Referral and Triage Manager, the Community Health Outreach Worker II (CHOW II) performs community outreach activities specifically for Starting Out Strong Family Support Programs. The Community Health Outreach Worker II provides targeted outreach and resources to pregnant women, mothers, fathers and families with young children in Alameda County.   

This position will occasionally require flexible work hours such as evenings and weekends.  

The goal of Starting Out Strong Family Support System of Care is to support healthy birth outcomes among pregnant women, support healthy infants living to their fullest potential and promote strong families and communities, and families including linkage to services as needed; leading activities that promote and build positive youth culture; and/or supporting agency and facility operations. The CHOW II will become part of a high-performing, diverse team which is deeply committed to social change and area youth and families, keeping the organization attuned to the current realities of community health and/or youth culture while helping to make schools, school-linked community settings and youth centers into welcoming and safe environments for all.

Community Development Agency

The Community Outreach Worker II position is located in the Community Development Agency’s Healthy Homes Department. The Healthy Homes Department's unique multidisciplinary approach serves the community in order to eliminate environmental lead contamination, prevent childhood lead poisoning and improve health outcomes by addressing housing problems. The Department provides case management of lead poisoned children, community outreach and education, training, lead hazard reduction services, healthy homes interventions, and consultations. More information on what our department provides can be found here:  The Community Outreach Worker II will assist in the recruitment of property owners for participation in lead hazard repair projects, assist property owners and tenants with application paperwork, conduct outreach and education activities countywide and provide lead poisoning prevention health education for households participating in the Lead Hazard Repair program.


In addition to meeting the minimum qualifications stated below, the ideal candidate for this position will demonstrate experience in the following areas:

  • A satisfactory level of technical and professional skill or knowledge in position related areas;
  • Adaptability- Maintaining effectiveness when experiencing major changes in work responsibilities;
  • Customer Focus- Ensuring that customer focus is a driving force behind decisions, and activities;
  • Building Trust- Interacting with others in a way that promotes confidence in one’s intentions and those of the organization;
  • Collaboration- Working effectively and cooperatively with others; establishing and maintaining good working relationships;
  • Outreach Education/Health Promotion- Support, explain and instruct clients/customers in understanding of available health and community resources.  Formal Presentation- Present ideas effectively to individuals or groups;
  • Effective communication - Clearly convey information and ideas; and interact well with others by relating people from varied backgrounds and in different situations; and who exemplifies understanding, courtesy, tact, empathy, concern, and politeness;
  • Making a positive impact on others by exuding an air of confidence, creating good first impressions by professionally commanding attention, and earning the professional trust and respect of others;
  • For the Community Development Agency, proficient bilingual skills (Spanish).

For a detailed listing of the duties and essential competency requirements for this position, please see the complete Community Outreach Worker II job description.


Either I

The equivalent of six months of full-time satisfactory experience in the Community Outreach Worker I in the Alameda County classified service.


The equivalent of two years’ full-time experience working in a community outreach program performing duties, such as: Intake, peer counseling, obtaining personal history data needs, non-clinical assessments, client community health education, program screening, placement and referral.


The equivalent of an AA degree (60 semester or 90 quarter units) from an accredited college in health services, social science health education or a related field, such as Psychology or Counseling, may be substituted for one year of full-time experience in pattern II above.


Some positions may require a certificate in Tuburculant Skin Testing, Phlebotomy and HIV Counseling.

Some positions may require a valid California Motor Vehicle Operator's License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:Knowledge of:

· Availability of community and governmental services and resources.
· Interviewing techniques and methods.
· Principles of counseling and health education.
· Basic social needs, problems, attitudes and behavioral patterns.
· Basic principles of health promotion, disease prevention, and preventive health care.
· Community structure and dynamics and method of group facilitation.
· Outreach program development, implementation and evaluation.
· Computer database operation and basic data entry skills.

Ability to:

· Establish and maintain effective working relationships with clients, their families, professionals, paraprofessional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
· Communicate clearly and effectively, both orally and in writing.
· Follow prescribed procedures.
· Obtain and maintain accurate case information.
· Perform phlebotomy with applicable training.
· Understand and accept differences in attitudes toward health problems, resulting from medical, cultural, financial or other forms of deprivation.
· Work with persons infected with communicable disease.
· Plan and implement presentations of program objectives and guidelines.
· Analyze client activities and integrate appropriate program activities/services.
· Gain confidence and obtain personal and confidential data from clients across ethnic and cultural lines.
· Research, prepare and deliver preventive health presentations.


THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a Best Qualification screening (which is qualifying only) to determine who is amongst the most suitably qualified candidates. Only those candidates evaluated as the best and most suitably qualified will move on to the next step in the examination process, a panel interview which may contain situational exercises and will be weighted as 100% of the candidate's final examination score. Meeting the minimum qualifications for the position does not guarantee advancement to the panel interview process; only the most suitably and best qualified candidates will be invited to participate.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

Alameda County utilizes a panel of subject matter experts to evaluate candidates’ job related competencies and suitability for the position. The primary objectives of this process are to: acquaint interviewer and candidate; learn more about the candidate’s background and experience as it relates to the job; and help the candidate understand the position and organization. Most panel interviews will be comprised of subject matter experts within the organization, which may include supervisors and managers from the hiring department; other interviews may be comprised of experts from outside of the organization. In cases where the hiring manager participates in the interview process, the department may choose to hire directly from the established eligible list and may choose not to have additional departmental interviews.


We reserve the right to make changes to the announced examination components.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.




Deadline for Filing:

Monday, November 9, 2020

Review of Applications for Minimum Qualifications:

Monday, November 23, 2020

Screening Supplemental Questionnaire for Best Qualified                              Monday, December 14,2020

Oral Interviews*:

Week of January 4, 2021

*This is a combined process.  The panel interview might served as the Hiring interview. 




Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website:


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.



All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received, or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Debra Robinson-Harris, Human Resources Analyst II
Human Resource Services, County of Alameda
(510) 272-6437

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.