Saturday, October 24, 2020

Infrastructure Services Manager

Recruitment #20-1837-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or supplemental Questionnaire will result in disqualification. 

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

 Application and Supplemental Questionnaire will only be accepted on-line.

DESCRIPTION

THE INFORMATION TECHNOLOGY DEPARTMENT

The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products.

We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in.

To learn more about the department please visit the Information Technology Website: https://itd.acgov.org/index.page

 

THE POSITION

Under the direction of the Deputy Director or the Chief Technology Officer, the Infrastructure Services Manager directs the activities of journey level technical analysts and engineers, with oversight in the design, implementation and maintenance of production systems.  Infrastructure Services Managers are responsible for supervision of personnel, projects and system maintenance as required; preparation of estimates of fiscal year budgetary requirements; and other related work as required.  Technical areas of responsibility can include network; servers; unified communications; Cloud-based services; database; GIS; Enterprise Tools Administration; DevOps; mainframe; information security; or endpoint management.

This classification is located within the Information Technology Department.  The Infrastructure Services Manager is responsible for delegating and maintaining the responsibility for supervision, planning, budget, review and evaluation of work and decision making of the assigned areas.

This class is distinguished from the Infrastructure Services Engineer in that the latter is responsible for the management of a specific production system whereas the Manager is responsible for all production systems within their designated technologies including large scale, complex projects.  The class of Infrastructure Services Manager is further distinguished from Information Systems Manager in that this position provides multi-departmental enterprise support, whereas the Information Systems Manager class is responsible for the data processing activities of a smaller department or for a major data processing section in a larger department.

 

IDEAL CANDIDATE

In addition to meeting the minimum qualifications the ideal candidate will demonstrate excellent leadership disposition, interpersonal communication, customer service, program administration, project management, information security, the ability to align performance with success, and the ability to analyze and problem solve.

For a detailed listing of the duties and essential competency requirements for this position, please see the job specification.

MINIMUM QUALIFICATIONS

Either I

The equivalent of two years of full-time experience in the class of Infrastructure Services Engineer or an equivalent higher-level class in the Alameda County classified service supervising technical staff. 

Or II

The equivalent of five years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in the Description section) that included documentation and project management and at least three years of direct supervision and workload management of technical staff.  (Possession of a Bachelor’s degree in Computer Science or related field from an accredited college or university may be substituted for one year of technical experience.)

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The most qualified candidates will possess the following competencies.

Knowledge of:

  • Microsoft Windows based architecture and associated technologies.
  • Server hardware platforms and storage technologies.
  • Cloud-based services and technologies.
  • Mainframe architecture and associated technologies/tools
  • Messaging technologies.
  • Network and systems management tools and technologies.
  • Unified Communications/Telephony technologies management.
  • Wireless technologies.
  • Workstation, laptop, and mobile technologies.
  • Database technologies.
  • DevOps Tools Administration.
  • Geographic Information System (GIS) Technologies.
  • Content Management Technologies.
  • Enterprise Resource Planning (ERP) Tools Administration.
  • Information security architecture, frameworks and concepts.
  • Principles and techniques of project planning, scheduling and control as applied to systems development and maintenance in a large information technology installation.
  • Knowledge of the principles and techniques of supervision, personnel development, administration and resource management.
  • Remote access and mobile technologies.
  • Information security concepts 
  • Web Internet/Intranet environment.
  • Office system client technologies, messaging software applications/mobile technologies.
  • Industry trends and emerging technologies.
  • Customer service best practices.

Ability to:

  • Direct, assign, coordinate, and evaluate the work of staff for maximum productivity.
  • Effectively communicate with executive management, IT Managers and customers.
  • Interface with users at all levels of the organization.
  • Document current and future procedures and processes.
  • Prepare, maintain and manage project plans and documentation.
  • Organize and prioritize workload.
  • Develop annual budgets, and project budgets.
  • Manage project schedules, resources and personnel.
  • Develop schedules, work plans, and training for staff.
  • Understand the workflow and organizational needs of a department.
  • Work effectively with subordinate staff, other managers, and user department representatives.
  • Communicate technical concepts, strategic direction, problem situations, and project progress in a clear manner to interested parties and/or non-technical staff.
  • Respond quickly and effectively to customer needs, proactively and reactively.
  • Maintain the highest level of service to internal customers and the public 
  • Analyze and problem solve.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

 

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

 

TENTATIVE SELECTION PLAN:

Deadline for Filing

5:00 P.M. Thursday, October 8, 2020

Review of Minimum Qualification

October 23, 2020

Supplemental Questionnaire Review for Best Qualified

November 16, 2020

Oral Interview Exam

December 7, 2020

 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

 

 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

 

Sandy Kim, Human Resources Analyst

Human Resource Services, County of Alameda

Sandy.Kim@acgov.org

(510) 272-6470

www.acgov.org/hrs

 

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.