Child Support Program Manager

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

 Applications and Supplemental Questionnaires will only be accepted on-line.

 

THE DEPARTMENT OF CHILD SUPPORT SERVICES (DCSS)

The Alameda County Department of Child Support Services believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet this vision, the Department is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community.

Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. The Department’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this mission, the Department employs dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, the Department collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County.

The Department’s culture and business operations are shaped by the following key principles contained in the strategic plan:

• Family Focused: Partner with families to eliminate barriers to providing reliable child support to their children.
• Dynamic Workforce: Attract, retain, and develop a highly skilled and engaged workforce.
• Operational Excellence: Focus on the highest level of performance and efficiency in our service delivery.
• Innovation: Meet the needs of families through creative solutions.
• Collaboration: Partner with the community to create an ecosystem of support services.

For more information about the Alameda County Department of Child Support, click HERE.

For more information about the State of CA Department of Child Support Program, click HERE.

THE POSITION

To plan, organize, implement, and direct the management of program operational functions for one or more areas within the Department of Child Support Services. Develop and implement objectives and goals that are aligned with overall organizational strategic initiatives. Supervise and evaluate child support programs and services; evaluate processes and take action to improve efficiencies. Provides support to Executive Leadership within child support services areas. Select, train, provide direction, and effectively evaluate the work of subordinate supervisory staff within multiple units. Research problems and seek solutions to program issues. Perform related work as required.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal Child Support Program Manager at the Alameda County Department of Child Support Services is a leader who:

• Drives towards success.
• Exhibits professionalism.
• Takes action, makes decisions, and shapes team or group priorities to reflect the organization’s vision and values.
• Develops effective working relationships with diverse groups.
• Takes action to continually improve.
• Takes a structured approach to managing self and others.
• Sets performance goals and maintains accountability for results.
• Focuses on guiding others to accomplish work objectives.
• Effectively manages time, resources, and utilizes new approaches, new methods, and new technologies to ensure work is completed efficiently and cost effectively.
• Adapts quickly to change and demonstrates resilience.
• Delivers clear, effective communication and takes responsibility for understanding others.
• Plans work and measures results.
• Identifies problem areas; creates and implements plans to correct.  

Please CLICK HERE for the full job description.

Either Pattern I
Experience:

The equivalent of two years of full-time experience as a Child Support Supervisor II, Call Center Manager or in an equivalent or higher level class in the Alameda County classified services. (Non-classified service includes Hospital Authority and the Consolidated Courts.) (Possession of a Bachelor’s degree with a major in business or public administration, public relations, communications, social service field, or a closely related field may be substituted for one year of the required experience.)

Or Pattern II
Experience:

The equivalent of four years of full-time professional administrative experience which includes at least one year of first line supervisory experience. (Possession of a Bachelor’s degree with a major in business or public administration, public relations, communications, social service field, or a closely related field may be substituted for two years of the required full time professional administrative experience.)

Special Requirements:

1. All candidates must possess a valid California State Motor Vehicle driver’s license.

2. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Organization, programs, and functions of the various operational areas of Child Support Services.
• Federal, State, and local laws, as well as codes, regulations and mandates pertinent to child support services.
• Principles of supervision, training, personnel, performance management and employee development.
• Community resource development and collaboration.
• Child support principles and casework techniques.
• Client and public relations.
• Automated system capabilities and applications.

Ability to:

• Communicate effectively, both orally and in writing; prepare detailed reports, procedures, and correspondence.
• Plan, direct, organize, and coordinate operational activities within child support services.
• Plan, organize, assign, and review the work of subordinates.
• Train, guide and evaluate the development of subordinates.
• Evaluate program operations and functions for improved efficiency and effectiveness.
• Establish and maintain effective relationships and work cooperatively with others inside and outside the department.
• Interpret, apply, and explain complex laws and regulations.
• Make effective decisions.
• Identify, research and analyze problems accurately; develop recommendations and take appropriate action to resolve problems.
• Leverage technology to improve program operations and service delivery.
• Represent the Department of Child Support Services in dealings with representatives of other agencies, departments, and the public.
• Provide management control.
• Exhibit leadership skills.
• Be flexible.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components. 

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

 

TENTATIVE SELECTION PLAN    

 We Reserve the Right to Make Changes to the Announced Recruitment & Selection Plan    

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Sandy Kim, Human Resources Analyst
Human Resource Services, County of Alameda
Sandy.Kim@acgov.org
(510) 272-6470
www.acgov.org/hrs

DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.