Thursday, December 3, 2020

Associate Program Specialist

Recruitment #20-0301-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.


Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.





Under close supervision, assist with providing technical programmatic services primarily related to program development and implementation; reviews and evaluates functions to direct client service delivery programs where such services are provided by community-based organizations (CBO’s), contract service providers and/or County staff in a wide variety of service areas; acts as County liaison with service providers and funding sources and ensures program regulations and procedures are followed; and, performs other related work as required.

Incumbents in the class of Associate Program Specialist are expected to gain experience and demonstrate proficiency which qualifies them to flexibly promote to the higher level class of Program Specialist after the equivalent of one year of full-time service. Appointment at the Associate Program Specialist level will not be extended beyond one year.



In addition to meeting the minimum qualifications stated below, the ideal candidate will be highly respected as:

  • Someone with a basic understanding of programmatic needs assessments for program planning and evaluation purposes.
  • Someone who is capable and a self-driven problem solver.
  • An individual with strong communication skills, both written and oral, and the ability to communicate effectively with diverse audiences and in a variety of contexts.|
  • An individual with an understanding of how use of performance measures and/or monitoring systems provide timely and pertinent information to track program performance.
  • Someone with the ability to identify and understand complex problems and concepts, to gather and analyze relevant information, and to exercise good judgment and decision-making based on available data.
  • Someone who can maintain effectiveness even when experiencing changes in work responsibilities, priorities and deadlines and can take prompt action to accomplish objectives.
  • An employee who can independently prioritize tasks, provide status updates on short notice and demonstrate exceptional organizational skills.

Please CLICK HERE for the full job description.

The current vacancy is in Social Services Agency. Further, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year.


Either Pattern Number I

The equivalent of two years of full-time experience in one of the following classes: Supervising Eligibility Technician; Health Educator II; or, Consumer/Family Relations Program Assistant in the Alameda County classified service. (Non-classified includes the District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

Or Pattern Number II

The equivalent to graduation from an accredited four-year college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, a social science or field related to the program area to which assigned.

(Additional experience as outlined below may be substituted for the education on a year-for-year basis.)


The equivalent of two years of full-time professional-level or supervisory work in the direct delivery of services to clients or the oversight of such services in the program area to which assigned, one year of which must have included program planning and evaluation, or in program administration, contract negotiations, grants management and similar financial services.

Or Pattern Number III

Possession of a Master’s degree from an accredited college or university in business, public administration, social science or a field related to the program area to which assigned.


Specified positions may require possession of a valid California driver's license. Specified positions may also require licensure or certification in the programmatic area to which assigned.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles, practices, funding sources and administrative requirements in the program area to which assigned
• Principles and practices of direct client service delivery
• Applicable federal, state and local laws, rules and regulations
• Computer applications related to the work
• Office administrative practices and procedures, including records management and the operation of standard office equipment
• Various resources, services, and other benefit programs administered by public and private entities related to the work
• Basic supervising principles and practices

Ability to:

• Plan, monitor and evaluate program and service delivery effectiveness in the programmatic area to which assigned
• Identify programmatic and operational problems, investigate and evaluate alternatives, and implement effective solutions
• Interpret, explain and apply complex regulations, policies and procedures
• Prepare clear, accurate and effective reports, correspondence, policies, informational brochures and other written materials
• Represent the department and the County in meetings with others and make effective presentations to diverse groups
• Organize and prioritize work and meet critical deadlines
• Maintain accurate records and files
• Exercise sound independent judgment within established policies and guidelines
• Establish and maintain effective working relationships with those contacted in the course of the work
• Effectively communicate orally and in writing
• Research, compile and summarize varied information, evaluate alternatives and reach sound conclusions


The examination will consist of the following steps:

  1. A review of candidates' applications to verify possession of minimum requirements.
  2. Those candidates who possess the minimum requirements for the class will move on to the next step examination process; review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 
  3. Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. 

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:




Deadline for Filing:

Thursday, October 27, 2020, at 5:00 PM

Review for Minimum Qualifications:

Friday, November 6, 2020 

Review of Supplemental Questionnaires for Best Qualified:

Week of November 30, 2020 

Oral Interviews*:

Week of January 11, 2021


*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.



Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.



For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add, and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione M. Bell, Human Resources Analyst
Human Resource Services Division, County of Alameda