Thursday, December 3, 2020

Quality Assurance Administrator, BHCS

Recruitment #19-5080-01

Introduction

THIS IS A REOPENING OF AN EXISTING EXAMINATION.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application for the Quality Assurance Administrator Examination #19-5080-01, and choose to reapply, you must contact the analyst at: Nicole.Lewis-Bolton@acgov.org to have your previous application released back to you.  Your new score/disposition resulting from this exam will replace your current score/disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination.

Candidates who receive a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice.

 

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

 

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification.

 

Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

DESCRIPTION

THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.  

 

THE HEALTH CARE SERVICES AGENCY

Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents.  For more information about Alameda County Behavioral Health, please visit www.acgov.org/health/

 

BEHAVIORAL HEALTH CARE

It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.

Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful:

 

ACBHCS

Access - where every door is the right door for welcoming people with complex needs;

Consumer and Family Empowerment - through shared decisionmaking best practices, that clinically produce effective outcomes;

Best Practices - business excellence that uses public resources costeffectively;

Health and Wellness - by integrating emotional, spiritual and physical health care;

Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families;

Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse.

For more information about the department of Behavioral Health Care Services, please visit www.acbhcs.org/

 

THE POSITION

Under general direction, develops, implements, coordinates and facilitates the Quality Assurance, Management and Improvement Programs for the Alameda County Behavioral Health Care Services (ACBHCS) and the department’s Managed Care Plan.

 

This is a single class position located in the Behavioral Health Care Services Department in the Health Care Services Agency. The position is responsible for all aspects of planning, developing and evaluating the department’s quality management and quality improvement programs. It also has responsibilities for developing and implementing policies and procedures for the Consumer Assistance service delivery. It is distinguished by the full range of administrative, clinical, credentialing and supervisory responsibilities for the Mental Health Managed Care Plan administered by the Behavioral Health Care Services Department. The position reports to the Quality Management Program Director.

 

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications and knowledge and skills below, the ideal candidate will be:

 

  •  A seasoned program manager experienced in the design, implementation, management and evaluation of substance use disorder programs; and can manage the related resources, personnel and activities in order to optimize organizational and program performance. Experience with program and or fiscal audits from state/federal governmental agencies, highly desirable.

  • A practiced problem solver who makes sound decisions using data gathering an analysis, and quickly identifies and understands issues, problems and opportunities; evaluates alternatives and recommends viable solutions; and solves problems consistent with available resources, facts, constraints, and probable consequences to achieve desired organizational or service care goals.
  • A well-rounded negotiator who is able to use to persuasion to gain support and cooperation from stakeholders, superiors, and other departments to achieve a desired course of action consistent with the agency’s goals and objectives.
  • An experienced office administrator with knowledge of Medi-Cal and Medicare Health Programs, regulations, and laws and the ability to apply knowledge of support principles, practices, policies and processes to ensure effective and efficient administrative operations.

 

  • An effective communicator with excellent interpersonal skills that focuses on developing and maintaining effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
  • Someone who is well organized, capable of multi-tasking and planning daily work activities, and establishing a course of action for self and others to ensure that work is completed efficiently.

 

For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description.

MINIMUM QUALIFICATIONS

Education:
Possession of a Master’s Degree from an accredited college or university with a major in a health related field

AND

Experience:
The equivalent of three years of full-time experience in a Behavioral Health Managed Care setting of which a minimum of the equivalent of one year has been in an administrative or supervisory capacity.

License:
Possession of a valid California Driver’s License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and practices of clinical systems, quality assurance, quality management, quality improvement and risk management principles in a managed behavioral health care setting.
• Organization and functioning of a managed behavioral health care setting.
• Current applicable federal, state, county laws, codes, and regulations and their reporting requirements.
• Knowledge of patient (client) care issues.
• Current trends, research, and issues in treatment and prevention as they relate to QA/QM/QI in a managed behavioral health care system.
• CQI tools and principles in regards to the measurement and assessment of data collection with subsequent analysis of outcomes.
• General administrative practices and principles; personnel management/supervision.
• Community standards of quality clinical practice, diagnosis, assessment, treatment planning and documentation.


Ability to:

• Planning and organizing.
• Decision-making and judgment.
• Analyzing and problem solving.
• Maintenance of accurate records.
• Development and implementation of QA/QM/QI principles.
• Leadership skills.
• Written and verbal communication.
• Interpersonal sensitivity.
• Manage multiple tasks and responsibilities.

EXAMINATION COMPONENTS

The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. 2) Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview examination which will be weighted as 100% of the candidate's final examination score. The oral interview examination may contain situational exercises.

 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

 

We reserve the right to make changes to the announced examination components.

 

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

 

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:  

 

TENTATIVE SELECTION PLAN

Deadline for Filing

5:00pm, Monday, November 2, 2020

Review of Minimum Qualification

November 9, 2020

Supplemental Questionnaire Review for Best Qualified

November 15, 2020

Oral Interview Exam**

December 15, 2020

**The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

 

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs/divisions/ps/application.htm  

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

 

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

 

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Nicole Lewis-Bolton, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 272-6468 • nicole.lewis-bolton@acgov.org

 

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.