Director, Emergency Medical Services

Recruitment #18-5788-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.



Alameda County Emergency Medical Services (EMS) is a District within the Health Care Services Agency. We are recognized by the California Emergency Medical Services Authority as a "Local EMS Agency," or LEMSA. LEMSA's throughout the state are responsible for planning, implementing, evaluating, and regulating local EMS systems. Many of our responsibilities, and the authority needed to carry out our oversight role, are derived from Division 2.5 of the California Health and Safety Code and related chapters of Title 22 of the California Code of Regulations.

The EMS System is comprised of many stakeholders including dispatch centers, first responder agencies, ambulance providers, hospitals, and specialty centers for the emergency care of victims of major trauma, stroke, and certain serious heart conditions. The Alameda County EMS District coordinates the comprehensive emergency medical services system through its contracted and permitted provider organizations, as well as through the development and implementation of policies and procedures for prehospital care.  The EMS District works closely with system stakeholders as it seeks to continually improve patient care and service delivery through evidence-based policy and program development.  ALCO EMS promotes health equity through its Injury Prevention Program as well as its EMS Corps and Health Pathway Partnership programs which help prepare young people in underserved communities for careers in health care.

Alameda is the seventh most populous county in California, and has 14 incorporated cities and several unincorporated communities. The total population is estimated to be 1,647,704. Oakland is the seat of County government and the County’s largest city. Alameda County is characterized by rich diversity and culture. Population growth has occurred with the natural net increase of births over deaths, but also from substantial immigration, and Alameda County is now one of the most ethnically diverse regions in the Bay Area and the nation.  During 2017, Alameda County received nearly 160,000 911 requests for medical aid, with over 115,000 transports being completed. The system has numerous components including communication centers, first responders, basic and advanced transports services, and multiple receiving and specialty care centers.

To learn more about the history and establishment of EMS in Alameda County. Click here to  learn more about the Alameda County EMS System history and development.

The California EMS Authority requires that the EMS Agency submit a System Plan. That plan contains comprehensive information on the structure and performance of the EMS system and we invite you to review it.   Click Here to review the Alameda County EMS System Plan for the plan years 2017-18.


Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and the Office of the Agency Director. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Click here to learn more about Alameda County Health Care Services Agency.    

THE POSITION:  Under the direction of the Director of Health Care Services Agency, the Director of Emergency Medical Services administers the operations of the Emergency Medical Service (EMS) District of the Health Care Services Agency, a County Service Area that is funded by a special tax. The EMS program is designated by the Alameda County Board of Supervisors as the Local EMS Agency for Alameda County.  The incumbent is assigned authority and responsibility to direct the County’s Emergency Medical Services Program and to manage the operations and budget of County Service Area 1983-1, the EMS District.  To view the full job description for this classification, click here.

THE IDEAL CANDIDATE:  The ideal candidate for the Director of Emergency Medical Services will have substantial background in emergency medical services administration and management preferably within a governmental EMS agency. The successful candidate will have strong analytical, written and oral communication skills and will:

  • Possess knowledge and understanding of State of California Emergency Medical Services administration and legislation.
  • Be technically adept and prepared to assume the full range of organizational, policy development and administrative responsibilities over emergency service delivery for the County.
  • Be a collaborative and solid leader who leads through aligning the organization's vision and values, and manages work groups by inspiring, advising and supervising medical professionals and paramedic staff.
  • Be a great communicator and listener, quick and clear thinking, calm under pressure
    Politically astute, possessing the abilities necessary to recognize and address divergent interests among EMS system participants.
  • Be able to identify and understand complex emergency medical and health disaster planning and responses.
  • Be forward-thinking and knowledgeable of medical quality improvement principles and practices including.
  • Possess knowledge of current trends in EMS systems.
  • Possess knowledge of designation of specialty centers.
  • Demonstrates effective evidence-based decision making.
  • Demonstrates experience managing performance-based contract administration.





Possession of a bachelor's degree from an accredited college or university with a major in Health Administration, Business or Public Administration, or a field related to the work.


The equivalent of five (5) years of progressively responsible supervisory, administrative, or programmatic experience in the field of Emergency Medical Services.


Possession of a valid clinical license from one the following licensing authorities for the state of California: Emergency Medical Services Authority, Board of Registered Nursing, Medical Board.

Possession of a valid California Driver's License.

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following:

Knowledge of:
  • Paramedic and EMT practices and techniques in the field setting.
  • Techniques of public and personnel administration.
  • Pertinent state and local laws and regulations applicable to Emergency Medical Service systems.
  • Emergency Medical services communication systems.
  • Medical care monitoring techniques and quality improvement standards for Emergency Medical Care systems.
  • Principles of budget preparation and administration.
  • Current trends in general medical service programs.
  • Statistical methods and procedures.
  • Contract management and negotiation techniques.
  • Financial management and governmental budgeting.
  • Computer applications and hardware and software related to the work.
Ability to:
  • Have effective oral and written communication skills.
  • Make decisions.
  • Plan and organize.
  • Exercise management control.
  • Conduct budget analysis.
  • Demonstrate interpersonal sensitivity.
  • Analyze and problem solve.
  • Be flexible.
  • Adapt to stress.
  • Demonstrate leadership.



1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process;

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. 

Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:




Deadline For Filing:

Monday, January 7, 2019

Review of Minimum Qualifications:

January 18, 2019

Review of Supplemental Questionnaire for Best Qualified: 

February 15, 2019

Civil Service Panel Interviews*:        

Week of February 26th, 2019


*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.




Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.  Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.


Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox.  If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Jordan GrowHuman Resources Analyst II

Human Resource Services, County of Alameda

(510) 208-3954; e-mail



Alameda County is an Equal Opportunity Employer