Friday, March 23, 2018

Emergency Services Dispatch Supervisor (Promotional)

Recruitment #17-1887-01



Current employment and completion by Tuesday, 1/23/2018, of the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments. Applications must be submitted on-line before the filing deadline of 5:00 p.m. on the Last Day for Filing.




The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the American Correctional Association (ACA). Additionally, the agency's health care provider, Prison Health Services, has dual accreditation through the National Commission on Correctional Health Care (NCCHC) and the California Medical Association (CMA).  Together, these form what is referred to as the "Triple Crown" of accreditation (ACA, NCCHC/CMA and CALEA) awarded by the National Sheriff's Association.  Additionally, the Sheriff's Office Crime Lab is nationally accredited by the American Society of Crime Laboratory Directors/Laboratory Accreditation Board (ASCLD/LAB).  The Sheriff's Office Explosive Ordinance Disposal Unit has also been awarded national accreditation through the Bomb Squad Commanders Advisory Board. 

The Sheriff's Office has a current adjusted net budget of approximately $185.7 million and has over 1500 authorized positions, including in excess of 1000 sworn personnel.  The agency's Chief Executive Officer is Sheriff Gregory J. Ahern, who is assisted in the operation of the agency by Undersheriff Richard T. Lucia, Assistant Sheriffs Dennis Houghtelling and Casey Nice.

The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following:

·       Providing security to the Consolidated Superior Courts
·       Operating the Coroner's Bureau
·       Operating a full service criminalistics laboratory
·       Performing Civil Process
·       Operating a County Jail (Santa Rita)
·       Operating the County Office of Emergency Services
·       Providing patrol and investigative services to the unincorporated areas of Alameda County
·       Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,   Peralta Community College District, Oakland-Alameda County Coliseum complex, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District.
·       Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements.
·       Providing Fish and Game enforcement
·       Project Director of the Narcotics Task Force
·       Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force
·       Operating a Marine Patrol Unit in the San Francisco Bay waters.

For additional information about the agency, visit:  Alameda County Sheriff's Office

Under direction, to assume full operational responsibility for the emergency dispatch center on an assigned shift; to investigate and resolve service or personnel-related complaints; to serve as a dispatcher as necessary; to perform related work as required.

For more detailed information about the job classification, visit:  Emergency Services Dispatch Supervisor (#1887)


Either I

The equivalent of three years of experience in the class of Emergency Services Dispatcher II in the Alameda County classified service. 


The equivalent of four years of full-time journey-level dispatching experience with a public safety agency.

Special Requirements:

Normal hearing in each ear.

Ability to type 40 net words per minute.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Methods, operations, and functions of the dispatch center.
• Public safety radio communication techniques.
• The operation of complex radio and telephone equipment.
• Location of the highways, main streets, major buildings and geography of Alameda County.
• Regulations of the Federal Communications Commission regarding radio-telephone operations.

Ability to:

• Make judgements on all possible decisions and be aware of the ramifications or possible impact of each decision.
• Recognize when a decision is necessary and exhibit readiness to make appropriate decisions.
• Recognize problems and intervene before they reach a crisis level.
• Write in a clear, understandable and concise manner.
• Read and comprehend written materials.
• Research and obtain information through a variety of methods, i.e., reading material, staff, verbal or written communications with others, independent thinking.
• Remain impartial when performing supervisorial duties.
• Separate information and identify that, which is important from that which is superfluous to distill essence of idea or problem.
• Speak in a clear and understandable manner so that the listener grasps the message being presented.
• Measure or assess the capabilities and achievement of staff and make adjustments as required.
• Condense information into succinct written passages.
• Integrate and categorize information and recall relevant data.
• Verbally interview, persuade, summarize and/or justify in a succinct effective manner.
• Set standards of performance in order to control and optimize the productivity of the staff.
• Listen attentively to others.
• Think and respond clearly under pressure
• Remain calm in stressful situations.



1) A review of candidates' applications to verify possession of minimum requirements.

2) Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is an oral interview that will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. 


We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency: 
Deadline for Filing:                                                                                         Tuesday, January 23, 2018, at 5:00 PM
Review of Minimum Qualification:                                                                  By Wednesday, January 31, 2018
Oral Interview Exam:                                                                                      *Friday, March 9, 2018

*Updated February 26, 2018


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website:


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Elaine Lemi | Human Resources Analyst
Human Resource Services, County of Alameda
(510) 272-6434 |


Alameda County is an Equal Opportunity Employer