Supervising Eligibility Technician (Promotional)

PLEASE READ THIS ENTIRE BULLETIN ---

THIS IS A REOPENING OF AN EXISTING EXAMINATION. IF YOU HAVE PREVIOUSLY APPLIED FOR THE SUPERVISING ELIGIBILITY TECHNICIAN (17-1473-01) READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you are currently on the list and you choose to reapply you will forfeit your current rank and score. Your new score/disposition will replace your current score and rank. In order to reapply for this position, please contact Ione Bell at ione.bell@acgov.org to have your previous application released back to you.

THIS IS A REOPENING OF A PROMOTIONAL CONTINUOUS EXAMINATION.

 YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY.

 

The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service by 1/30/2018.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

 

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the last day for filing.  Postmarks are not accepted.  Applications will only be accepted online.

 

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the last day for filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY.  THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL.  Qualified candidates may be tested to demonstrate language proficiency.

THE AGENCY

The Alameda County Social Services Agency is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through five departments: Agency Administration and Finance, Adult, Aging and Medical Services, Children and Family Services, Workforce and Benefit Administration and Policy Office.
The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly.
The Supervising Eligibility Technician is responsible for directing and organizing the work performed by a unit of Eligibility Technicians engaged in determining initial and continuing eligibility of applicants and recipients for Benefits Programs.

THE POSITION

Under direction, to plan, organize and supervise the work of a unit of Eligibility Technicians engaged in determining initial and continuing eligibility for one or more public assistance programs; and to do related work as required. 

IDEAL CANDIDATE

The ideal candidate for the position of Supervising Eligibility Technician will have basic knowledge of and direct work experience in the administering of Benefits Programs, including but not limited to Medi-Cal, CalWORKs, Cal Fresh, General Assistance and Foster Care programs.  The candidate has excellent communication and interpersonal skills and is able to work well with culturally diverse employees and clients.  The candidate has demonstrated leadership skills developed through past work or volunteer experiences.  The candidate is also resourceful, self-motivated and quickly grasps new concepts and is able to effectively disseminate new information to staff and clients.

Either I

The equivalent of two years full-time experience in the class of Eligibility Services Technician IV in the Alameda County classified service.

Or II

The equivalent of four years full-time and recent (within the last five years) experience in the class of Eligibility Services Technician III or Eligibility Technician III in the Alameda County classified service or in a comparable classification or higher in a County Health and Human Services or Social Services Agency.

NOTE: Completion of one or more management/supervision courses is desired.

License:

Certain positions require possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles of supervision and agency personnel policies.
• Provisions of California Welfare and Institutions Code, the Social Security Act, the Manual of Policies and Procedures, Title IV of the Civil Rights Act of 1964, the Dymally-Alatorre Bilingual Services Act and other pertinent laws and legislation in the field of public social services.
• Functions of public assistance agencies and the principles of income maintenance and public social services.
• Agency mission, goals, core values and objectives.
• Organization and functions of the various departments of the Social Services Agency and Community-Based Organizations.
• Principles and techniques of supervision, including planning, organizing and directing the work of others.
• Modern office practices and procedures, including business correspondence and standard office equipment operation.

Ability to:

• Communicate effectively orally and in writing.
• Analyze and evaluate situation, reach sound decisions and make appropriate recommendations.
• Plan, organize and direct the work of others to ensure quality performance and service.
• Exercise management control.
• Lead, including coaching and team building.
• Promote professional, positive, and collaborative relationships among co-workers.
• Establish and maintain cooperative relationships with staff, co-workers, other department/agencies, community groups and organizations, and the general public.
• Be flexible; act as a change agent.
• Manage a diverse work force; demonstrate appropriate interpersonal skills working with diverse cultural and social economic individuals.
• Demonstrate computer proficiency in an automated work environment.
• Multi-task.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2)  Applicants that meet the minimum qualifications will be invited to take a written examination.  Those candidates that pass the written examination will be invited to next step of the examination.   3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:                                                                                     5:00 pm, Friday, February 2, 2018

Review of Minimum Qualifications:                                                                         Friday, February 16, 2018
Administration of Written Examination                                                                        Week of March 5, 2018
Panel Interviews:                                                                                                            Week of April 16, 2018

 

The Human Resource Services Department will make reasonable efforts in the examination process to accommodate qualified individuals with mental and physical disabilities, and/or medical conditions in accordance/compliance with the State Fair Employment Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) of 1990, and Alameda County Resolution No. R-83-773.  To request an accommodation due to a disability during this or other phases of the selection process, please contact the assigned Human Resources Analyst listing on the job announcement before the final filing deadline. Alameda County Human Resources Services will require documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a permanent disability pursuant to the U.S. Equal Employment Opportunity Commission's statute of the Americans with Disability Act of 1990, as amended, and/or the California Department of Fair Employment and Housing (DFEH) Act.
For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione Bell,  Human Resources Analyst II
Human Resource Services, County of Alameda
510-272-6456

 

ALAMEDA COUNTY IS A EQUAL OPPORTUNITY EMPLOYER.