Eligibility Services Technician IV (Promotional)

THE AGENCY

The Alameda County Social Services Agency(SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources.  SSA’s operations includes Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.

The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities.

To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/.

THE POSITION

Eligibility Service Technicians are specialists in assisting individuals, families and children to enroll in or maintain health coverage and determining initial and on-going eligibility for such programs as CalFresh, General Assistance or CalWORKs. The current openings are in Oakland and Hayward. There are four levels of staffing for the Eligibility Services Technician Series.  Eligibility Services Technicians I—III are a flexibly-staffed class.  Eligibility Services Technician IV represents the senior level of the class series.  Incumbents are required to perform the more complex and difficult functions of determining public assistance eligibility.  Eligibility Services Technician IVs provide advice, guidance and consultation to eligibility staff. 

THE IDEAL CANDIDATE

The ideal candidate for the position of Eligibility Services Technician IV must have exceptional knowledge and expertise interpreting and applying complex county, state and federal procedures and regulations pertaining to public assistance programs.  The ideal candidate will have excellent oral and written communication skills, will have the ability to learn new regulations and procedures quickly and efficiently and will be able to accurately disseminate information to co-workers and clients.  The candidate will be adaptable, organized, and able to multi-task and work independently within strict timelines.  The candidate will have excellent customer service skills and work habits, demonstrated professional behavior and is able to maintain a positive demeanor when facing challenges and difficult work situations.  The ideal candidate will have a collaborative working style and is able to work well with culturally diverse employees and clients. 

Either I

The equivalent of one-year full-time experience in the class of Eligibility Technician III or Eligibility Services Technician III in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of two years’ full-time and recent (within the last three years) experience in a position that required determining eligibility and computing budgets or public assistance at a level comparable to that of Eligibility Services Technician III in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

License: Possession of a valid California Motor Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Eligibility requirements for all aid categories.
• Functions of public assistance agencies and the principles of income maintenance and public social services.
• Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare.
• Modern office practices and procedures, including business correspondence and filing and standard office equipment operation.

Ability to:

• Establish and maintain cooperative relationships with the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations.
• Analyze and evaluate situations, reach sound conclusions, and make appropriate recommendations.
• Work effectively with minimal supervision.
• Communicate well both in writing and orally.
• Enter and maintain case records effectively.
• Deal impartially and with restraint in stressful situations.
• Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
• Perform mathematical computations accurately.
• Follow complex oral and written instructions.
• Use computers and software applications effectively.
• Use office equipment such as fax, printers, copiers and scanners.

The Examination will consist of the following steps:

The examination will consist of the following steps: A review of candidates' applications to verify the achievement of the minimum requirements. Qualified applicants will proceed to the next step which is an oral examination/interview. The oral examination will be weighted as 100% of the total score and may serve as a hiring interview. 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:	Thursday, March 17, 2022
Review of Minimum Qualifications:	by Thursday, April 14, 2022
Oral Interviews:	week of May 2, 2022

                           ***WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED 

                                                 RECRUITMENT & SELECTION PLAN***

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione M. Bell | Human Resources Analyst
Human Resource Services, County of Alameda
(510) 272-6456 | ione.bell@acgov.org
www.acgov.org/hrs

Disaster Service Worker

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

Equal Employment Opportunity

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.