Tuesday, April 7, 2020

Information Systems Technician II

Recruitment #20-0411-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. 

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Applications and Supplemental Questionnaires will only be accepted on-line.

DESCRIPTION

ABOUT ALAMEDA COUNTY

Alameda County is the seventh most populous county in California and is characterized by its rich diversity and culture as one of the most ethnically diverse regions in the Bay Area and the nation. It is home to over 1.6 million people living in 14 incorporated cities as well as six unincorporated communities and rural areas throughout the 821 square miles of the County. The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams.

 

THE POSITION

Under general supervision of higher level data processing staff, performs a variety of technical duties involving the operation, installation, maintenance, and support of mini and microcomputer hardware and software systems; to serve as system administrator for the assigned data processing system; to develop mini and microcomputer application programs; and to do related work as required.

For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the Information Systems Technician II Job Description.

 

CURRENT VACANCIES

While the immediate vacancies for these positions are in the Health Care Services Agency and the Probation Department, the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year for these and other Alameda County departments and agencies.

 

THE IDEAL CANDIDATE

  • Demonstrated experience providing technical support and maintenance to computer systems for an in-house data processing system.  In addition, strong ability to troubleshoot complex hardware and software issues.
  • Effective decision maker who can quickly and accurately diagnose software, hardware and system problems with the ability to formulate and execute the most adequate method of repair.
  • Exceptional communication skills, both oral and written and the ability to communicate effectively with both technical and non-technical staff.
  • Ability to maintain consistency in work while experiencing changes in work environment, duties, technology or procedures.
  • Outstanding organizational skills, including the ability to independently prioritize tasks and work on multiple projects simultaneously; but also be able to provide status updates on tasks at a moment’s notice.
  • Responsible for providing technical support to end-users with hardware, software and peripheral equipment, network servers, copiers and printers.
  • Willingness to learn new software and hardware systems and the ability to apply the newly acquired knowledge to work.
  • Ability to perform duties while maintaining a system of checks and balances to ensure thoroughness and completeness of work.  

MINIMUM QUALIFICATIONS

Possession of the knowledge and abilities listed below is proof of sufficient education and experience for this class.

The knowledge and abilities would typically be obtained by having gained one year of experience in developing mini and/or microcomputer based data processing systems, as well as by having some formal class work in computer science or data processing systems.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

 
Knowledge of:

  • Computer technology.
  • Data processing concepts.
  • Networking.
  • Modern office practices.

Abilities:

  • Oral communication.
  • Computer programming.
  • Adaptation to stress.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
  1. A review of candidates' applications to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of the supplemental questionnaire to determine the best qualified candidates. Those candidates deemed to be best qualified will then move to the next phase of the examination.
  3. An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:

**Wednesday, April 8, 2020

Monday, March 23, 2020

Review of Minimum Qualifications:

TBD

April 3, 2020

Review of Supplemental Questionnaire for Best Qualified:

TBD

Week of April 20, 2020

Oral Interviews*:

TBD **  Week of May 18, 2020

 

**updated on 3/25/2020

*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

  

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

 
Please take the steps recommended above to ensure you do not miss any notices about recruitments for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

 
NOTE: All notices are generated through an automated email notification system. Replies to the email box
alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Angelica Cuevas, HR Analyst

Human Resource Services, County of Alameda

(510) 271-5154 or email Angelica.Cuevas@acgov.org

www.acgov.org/hrs 

 

 

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.