Wednesday, June 19, 2019

Program Services Coordinator

Recruitment #18-6927-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.


Under general direction, Program Services Coordinators coordinate the services available for specific target groups in Alameda County with particular reference to social services, health services, probation, research and development services, and services dealing with information and referral, transportation and escort. Incumbents serve as liaisons between county and community organizations, provide advice and assistance to strengthen existing agencies, locate gaps in services, develop plans for the provision of needed services, and evaluate initial requests for funding from public and private providers of services to target groups.

This general recruitment will establish a general eligible list which will be used to fill general vacant positions throughout Alameda County. The same eligible list will also be used for selective certification purposes to fill vacant, specialty designated, positions in this class. The current vacant positions are located in the Behavioral Health Care Services Agency, the Probation Department, the Public Health Department, and the Social Services Agency, however the eligible list resulting from this recruitment may be used to fill future vacancies in other county departments/agencies.

Applicants who only meet the general minimum qualifications will not be impacted by the additional experience/licensure required for the designated positions. Some of the current vacant positions have specialty designation criteria which must be met, in addition to the minimum qualifications below. To qualify for appointment into a designated position, candidates eligible for referral must also possess experience/licensure as defined by the specialty designation criteria.

The specific specialty designations, and qualifying criteria are detailed below, and in the supplemental questionnaire.

In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes:

  • Exceptional communication skills, both written and oral, with the ability to communicate effectively with diverse audiences and in a variety of contexts;
  • A demonstrated commitment to community engagement and community-building utilizing inclusive outreach and engagement practices;
  • Sensitivity to the interests of a wide range of stakeholder groups, strategic partners, elected officials, and administrative colleagues;
  • Experience working with, or in, a public or governmental organization serving large, complex urban environments;
  • Ability to design, implement and manage multiple or ongoing programs/projects;
  • Strong community ties, capable of identifying opportunities and taking action to build strategic work relationships between own area of focus and with other areas, teams, departments, units or organizations to achieve business goals;
  • Ability to seek or collect and synthesize information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal or judgment;
  • Drive and focus; setting high goals for personal and group accomplishment, monitoring progress toward goals and tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement;
  • Ability to identify and understand how internal and external issues impact the community and work of the organization;
  • Ability to obtain information and identify key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values;
  • Experienced, strong collaborator and consensus builder;
  • Ability to work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds, making the most effective use of capabilities, insights and ideas of all individuals; and
  • A set of values characterized by humility, innovation, compassion, collaboration, service excellence and responsive leadership.



The equivalent of six years of experience in a human services field, including one year of experience performing duties involving community liaison or outreach functions or multi-program coordination function.
A bachelor's degree in sociology or a closely related field may be substituted for the equivalent of four years of the required general experience.

A master's degree in Social Welfare or a closely related field may be substituted for an additional year of experience.  

NOTE: Experience working with specific target groups may be required in the announcement of an examination.

Possession of a valid California Motor Vehicle Operator's license. 

NOTE: Some of the current vacant positions have specialty designation criteria which must be met, in addition to the minimum qualifications above. To qualify for appointment into a designated position, candidates eligible for referral must also possess experience/licensure as defined by the specialty designation criteria. Applicants who only meet the general minimum qualifications will not be impacted by the additional experience/licensure required for the designated positions.


 Specialty Designation  Qualifying Criteria
Behavior Health Managed Option  One year in a behavioral health managed care setting.
Employment Services Employment and workforce development experience.
Equity and Social Justice Three years of experience evaluating, analyzing and leading or coordinating organizational, policy, or systems change efforts related to equity and social justice.
School Health Services Two years full-time experience overseeing the planning, implementation and evaluating of school-based, school-linked health services.
Skilled Medical Professional/Mental Health Licensed medical professional/mental health professional
Youth Development Two years experience in providing counseling, mentorship, training or tutoring to youth ages 13-21.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:
• Community-based organizations including public and private community resources.
• The local business community.
• Federal and state legislation and regulations affecting the elderly, perinatal care, the handicapped, refugees, non-English speaking people, or other target groups.
• Methods of strengthening existing viable services.
• Information and referral systems.
• Needs of specific target groups.

Ability to:
• Monitor and evaluate community-based programs providing services to the public.
• Develop and use needs assessments.
• Establish measurable objectives for community programs.
• Promote cooperative joint efforts among divergent groups.
• Work effectively with others and dealing tactfully with sensitive problems involving divergent viewpoints.
• Develop comprehensive reports and presenting them clearly to the public and others.
• Keep informed of community activities and problems involving the target groups.
• Enlist the aid and cooperation of various public and private agencies and groups.
• Communicate effectively in oral and written form.
• Analyze problems and situations to develop an appropriate course of action.


The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.


Deadline for Filing:                                                                     5:00PM, Monday, October 15, 2018
Review of Minimum Qualifications:                                                          Monday, October 29, 2018
Review of SQ for Best Qualified:                                                             Friday, November 16, 2018
                                                                                                                 Friday, November 30, 2018
Panel Interviews:                                                                                   Week of December 10, 2018

*Updated 11/7/2018

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.  

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda

Alameda County is an Equal Opportunity Employer