Wednesday, July 17, 2019

Human Resources Officer I, Zone 7

Recruitment #18-4908-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications and Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted on-line.



Zone 7 provides treated drinking water to four major water retailers serving around 220,000 residents and businesses. The retailers are: the City of Pleasanton; the City of Livermore; California Water Service Company - Livermore; and Dublin San Ramon Services District, which provides water service to Dublin and the Dougherty Valley area of San Ramon


Human Resources Officer, Zone 7 classification. Under close supervision at the I level and under general direction at the II level, assist in the development and maintenance of a personnel management program in the Zone 7 Water Agency, which includes recruitment, examination development and administration, employee selection, position classification, employee relations, and technical advice in the administration of human resources activities; and other related work as required.

Human Resources Officer I, Zone 7 is the entry-level class in this professional series. This class is distinguished from the next higher level one of Human Resources Officer II, Zone 7 in that the former is under close supervision and incumbents are in training and learning the full scope of the assigned duties and responsibilities, while the latter is the journey level, independently performing the full scope of the duties and responsibilities of the position. The class is also distinguished from the next lower one of Employee Services Specialist, Zone 7 in that incumbents of the latter class are paraprofessionals performing technical and administrative work related to a variety of personnel services in support of professional staff. Incumbents of the Human Resources Officer I, Zone 7 classification are expected to gain experience and demonstrate proficiency in the level of work performed which will qualify them to promote to the higher level after one year of full time service.


The ideal candidate has experience with a proven track record of success that demonstrates knowledge, skills and abilities in the following areas:

  • A self-starting individual with proven experience working with public sector Human Resources who displays and promotes high standards of ethical conduct and behaviors consistent with agency and governmental standards. 
  • Possesses a broad understanding and knowledge of Federal, State, local and public sector labor laws, case law, employee relations rules, regulations and practices related to administering labor agreements to provide sound advice and guidance to managers and resolve a wide range of complex interrelated HR issues. 
  • Advises and assists managers in staffing, position management, benefits and payroll, employee retention and employee and labor relations. 
  • Presents information effectively in both written and oral formats to create understanding with diverse agency clients and the public. 
  • Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
  • Demonstrates knowledge of principles and practices related to identifying, attracting, and selecting individuals and placing them into positions to address changing organizational needs.         Understands the functions of EEO Special Emphasis Programs and the application of measures to ensure that equal employment opportunity and treatment of employees exist in all occupations and at all levels of the organization. 
  • Recognizes the importance of cooperation and seeks opportunities to collaborate across the Agency to identify and solve interrelated challenges and ensure efficient completion of Agency goals. 
  • Applies knowledge of consensus building, coalition building, mediation, and other non-adversarial problem solving approaches to resolve labor relations problems and advise management. 
  • Reviews complaints or grievances; with management, performs fact-finding and advises management on the preparation of disciplinary and adverse action, grievance, and appeal letters. 
  • Exhibits adaptability and enthusiasm when implementing changes.



- Experience:

The equivalent of two years full-time experience as an Employee Services Specialist, Zone 7 or higher-level administrative class in the Alameda County classified service, which included human resources duties and responsibilities. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)


- Education:

Possession of a Bachelor’s degree from an accredited college or university in human resources management, business administration, industrial psychology, political science, public administration, or a closely related field.


- Experience:

The equivalent of two years full time professional level experience involving the management of the full range of duties of human resources activities for the organization, including one or more of these areas, position classification, salary administration, recruitment, preparation, validation and administration of examinations.


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

- Knowledge of:

Strategic Management:

• Management functions, i.e., Planning, Organizing, Directing and Controlling.
• Organizational analysis and development and leadership competencies.
• HR policies, programs, and services with Diversity imbedded.

Recruitment and Staffing:

• Public personnel administration including job analysis and position classification, conducting audits, wage and salary administration, recruitment and personnel selection, employer-employee relations, and training.
• Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of personnel related activities.
• Internal workforce assessment techniques & employment policies, practices, and procedures.
• Successful recruiting strategies to attract diverse and high caliber candidates.

Training and Development:

• Performance Management and Appraisal methods.
• Techniques to assess training program effectiveness, including use of applicable metrics.

Employee and Labor Relations:

• Labor relations laws, practices, and trends.
• Progressive discipline.
• Grievance resolution.
• Consultative and coaching skills with managers.
• Investigative and interview techniques.

Health and Safety:

• Enforcing procedures, of workplace safety, health and security.
• Federal, State and Local workplace health, safety, security & privacy laws & regulations.
• Awareness of potential violent behavior and workplace violence conditions.

- Ability to:

• Demonstrate commitment to the agency's mission, credo, and goals.
• Collaborate with other departments to meet overall agencywide needs while leveraging financial and other resources.
• Use business acumen to build a strong organization that delivers results.
• Use interpersonal skills to communicate effectively.
• Promote personal and professional growth for self and others.
• Provide the highest level of service delivery to diverse customers.
• Work effectively as a member and leader of diverse teams.
• Plan and organize workload.
• Exercise management control.
• Provide leadership.
• Supervise staff.
• Demonstrate interpersonal sensitivity.
• Be flexible.
• Create employee programs that will demonstrate to the community the organization's commitment to Diversity.



The examination will consist of the following steps:

  1. A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of the supplemental questionnaire to determine the best qualified.
  3. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.


Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:



Deadline for Filing:

5:00 p.m., Friday, October 5,  2018*

Review of Minimum Qualifications:


Review of Supplemental Questionnaire for Best Qualified:


Oral Interviews:


 * Updated 9/21/2018 (mah)

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you.

All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. 

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at

You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied: 

Monique Hill, Personnel Services Manager

Human Resource Services, County of Alameda

(510) 208-4841; e-mail